Campaign Operations Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Bill Gosling Outsourcing seeks an Campaign Administration Team Leader to oversee the Campaign Administration Team, coordinating voice, SMS, email, and chat campaigns. You will monitor performance, support IT and Helpdesk, and drive improvements across campaigns.

Your role requires 6 months to 1 year of analytics experience, a high school diploma, and post-secondary education in a digital/analytical field as preferred. Reports to Campaign Architect Manager.

Qualifications

• 6 months to 1 year of experience in an analytic role focusing on ETL, inventory management, database querying, or digital/omnichannel strategies.
• Post-secondary education in digital or analytical fields is preferred.
• High School Diploma is required or equivalent.

Responsibilities

• Monitor campaigns across inbound/outbound voice, SMS, email, and chat in real time, coordinating with IT/Mission Control/Operations.
• Track metrics such as idle time and agent counts, adjusting pacing for volume.
• Manage list targeting by time zone and filter leads as needed.
• Review and adjust redial logic and attempts.
• Support helpdesk with desktop, dialer, and network issues.
• Review reports to manage list exhaustion and shifting agent workloads.
• Provide feedback for performance analytics and staff improvement.
• Project dialing hours for new lists based on prior trends.
• Collaborate with Operations to prevent campaign leakage and improve operations.
• Champion company values and programs.
• Perform other duties as assigned.

Skills

ETL

Inventory management

Database querying

Digital omnichannel

Education

High School Diploma

Post-secondary education in digital/analytical field

Job description

Bill Gosling Outsourcing seeks an Campaign Administration Team Leader to oversee the Campaign Administration Team, coordinating voice, SMS, email, and chat campaigns. You will monitor performance, support IT and Helpdesk, and drive improvements across campaigns.

Your role requires 6 months to 1 year of analytics experience, a high school diploma, and post-secondary education in a digital/analytical field as preferred. Reports to Campaign Architect Manager.