Campaign Lead | Cavite

TaskUs; Imus; On-site; PHP 480,000 - 720,000; Full time

Job summary

TaskUs is hiring for a Campaign Lead (POC) to coordinate campaigns across client and internal teams, ensuring quality and productivity targets are met. You will drive calibrations, communicate performance updates, and align stakeholders on goals for multiple campaigns.

The role requires strong communication, experience with performance reporting, and the ability to manage priorities in a fast-paced BPO environment.

Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred).
• Experience managing both quality and productivity in an operational setting.
• Proven ability to run calibrations, align standards, and drive consistency across teams.
• Highly organized with ability to juggle multiple priorities and campaigns.

Responsibilities

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Lead calibration sessions to ensure consistent quality interpretation across teams.
• Serve as a key client contact, providing updates on performance, risks, and actions.
• Manage multiple campaigns simultaneously with clear goals and timelines.
• Coordinate with Operations, Quality, and Training to drive continuous improvement.

Skills

Communication

Stakeholder management

Quality & productivity

Calibration

Multi-tasking

Performance reporting

Dashboards

Client-facing

Project coordination

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Campaign Lead (POC) serves as the primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned. This role manages day-to-day coordination between the client and internal teams (Operations, Quality, and Training), drives calibrations, communicates campaign performance, and ensures campaign goals are clear, understood, and consistently executed especially across multiple simultaneous campaigns.

Key Responsibilities

Performance Ownership (Quality & Productivity)

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.

Calibration & Alignment

• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
• Drive alignment on guidelines, scorecards, and any policy/standard updates to minimize variance and improve quality consistency.

Client Management & Communication

• Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.
• Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.

Multi-Campaign Management

• Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.
• Prioritize workload effectively to meet deadlines and maintain stable execution across campaigns.

Cross-Functional Collaboration

• Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.
• Ensure all stakeholders are informed, aligned, and accountable to campaign requirements and updates.

Required Skills & Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred)
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Confident in handling escalations, setting expectations, and driving resolution.
• Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
• Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.