Call Center Team Leader - Performance Coach

Convergys; Hinoba-an; On-site; PHP 397,000 - 595,000; Full time

Job summary

Concentrix Gurugram is seeking a Team Leader, Operations to supervise a group of call center associates, coach for performance, and ensure KPIs are met. You will monitor attendance, provide timely feedback, handle escalations, and conduct team meetings while promoting Concentrix values.

The role requires an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to multitask and adapt to a flexible schedule.

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Ability to lead a team in multi-tasking, prioritization and meeting deadlines.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis and monitor attendance.
• Coach direct reports on performance and develop improvement plans.
• Ensure KPIs and financial expectations are met for the services delivered.
• Communicate expectations and provide timely updates to the team.
• Conduct team meetings and promote Concentrix values.

Skills

Strong communication

Coaching

Leadership

Time management

Education

Associate's degree in related field

Job description

Concentrix Gurugram is seeking a Team Leader, Operations to supervise a group of call center associates, coach for performance, and ensure KPIs are met. You will monitor attendance, provide timely feedback, handle escalations, and conduct team meetings while promoting Concentrix values.

The role requires an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to multitask and adapt to a flexible schedule.