Call Center Representative

Concentrix 1BPO; Misamis Oriental; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Very competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan

Job summary

A leading BPO company in Misamis Oriental is seeking customer service representatives fluent in English to assist international clients. The position offers competitive salary and comprehensive benefits, including meal allowances and educational assistance. Candidates must be computer literate and committed to full-time employment. Applicants should at least be high school graduates or equivalent. No prior BPO experience required, though it is a plus.

Qualifications

• Fluent in English for conversing with foreign customers.
• Commitment to full-time long-term employment.
• Basic knowledge of client products and services.
• BPO experience handling international voice accounts is a definite plus but not required.

Responsibilities

• Communicate courteously with customers using agreed procedures.
• Listen attentively to customer needs and demonstrate empathy.
• Clarify customer requirements and provide appropriate resolution.
• Maintain basic knowledge of client products and/or services.

Skills

Fluency in English

Computer literacy

Education

High school graduate or equivalent

Fresh college graduates encouraged

Job description

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential [when applicable]
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe & modern working environment

RESPONSIBILITIES

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Maintain basic knowledge of client products and/or services

CANDIDATE PROFILE

• Computer literate
• Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• Committed to full-time long-term employment

All successful applicants go through a month-long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• At least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
• Not tied up with academics; not currently studying nor enrolling for school
• Fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.