Cafe Operations Leader: Train Baristas & Ensure Quality

Lrvi; Laguna; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Government-mandated benefits (SSS,Phil

Career growth within expanding brand

Hands-on exposure to specialty bev ops

Job summary

Super Matcha Philippines is seeking a Cafe Manager at SM Nuvali to lead beverage quality, staff supervision, and store standards. You will train baristas, oversee daily operations, and act as a brand ambassador, ensuring exceptional customer experiences.

Responsibilities include coaching teams, scheduling, inventory control, and reporting. A Bachelor's in Hospitality or related field plus 2–3 years in café settings, with leadership experience, is preferred; weekends/holidays required.

Qualifications

• Bachelor’s degree in Hospitality, Food & Beverage, or related field preferred.
• At least 2–3 years of barista experience, with 1 year in a managerial role.
• Strong knowledge of beverage preparation, equipment handling, and coffee/tea brewing methods.
• Proven ability to train staff in both technical skills and guest service/hospitality.

Responsibilities

• Prepare and serve high-quality matcha beverages and other menu items according to Super Matcha standards.
• Ensure consistency in taste, presentation, and portioning across all drinks.
• Lead training programs on service excellence, guest interaction, and hospitality practices.
• Mentor, coach, and supervise baristas to uphold operational efficiency and customer service standards.
• Oversee bar operations, including scheduling, workflow, and performance monitoring.
• Manage inventory of ingredients and supplies; coordinate with suppliers for replenishment.
• Maintain cleanliness and hygiene of bar counters, utensils, equipment, and work areas.
• Ensure compliance with food safety, sanitation, and mall/brand regulations.
• Handle customer inquiries and resolve issues in a professional manner.
• Support promotional activities, product launches, and seasonal campaigns.
• Prepare daily beverage sales and wastage reports for submission to management.
• Preparing and submission of daily, weekly, and monthly reports

Skills

Leadership

Customer Service

Inventory Management

Staff Training

Budgeting

Menu Design

Conflict Resolution

Time Management

Operational Efficiency

Education

Bachelor’s degree in Hospitality, Food & Beverage, or related field

Job description

Super Matcha Philippines is seeking a Cafe Manager at SM Nuvali to lead beverage quality, staff supervision, and store standards. You will train baristas, oversee daily operations, and act as a brand ambassador, ensuring exceptional customer experiences.

Responsibilities include coaching teams, scheduling, inventory control, and reporting. A Bachelor's in Hospitality or related field plus 2–3 years in café settings, with leadership experience, is preferred; weekends/holidays required.