Cafe Branch Supervisor (Coffee Bean & Tea Leaf)

Table Group Inc.; Olongapo; On-site; PHP 201,000 - 312,000; Full time

Job summary

Table Group Inc. is seeking a Store Supervisor to lead daily store operations, drive promotions, and ensure superb customer experiences. The role involves managing schedules, coaching staff, upholding policies, and working with the District Manager to grow sales.

The ideal candidate will guide a team, maintain safety standards, and resolve issues promptly while ensuring profitability and high service quality across shifts.

Qualifications

• Strong leadership skills.
• Ability to work long hours and shifting schedules.
• Capability to comply with systems and policies.

Responsibilities

• Plans and executes all sales promotions effectively and efficiently
• Promotes and practices safe work habits, reporting potential safety hazards and incidents
• Sets objectives that engage Team Members to work as a Team
• Provides guidance and leads by example to ensure systems and policies are followed
• Confronts unethical behavior and addresses deviations promptly
• Coaches and develops Team Members for the next level
• Ensures every guest has a positive customer experience
• Responds proactively to prevent and resolve customer service situations
• Ensures store issues are resolved within an acceptable time frame
• Assesses staffing to provide efficient, friendly, superior service
• Plots Team Member rosters appropriately and in a timely manner
• Completes required paperwork and executes proper course of action
• Manages resources to ensure the store is profitable
• Works closely with the District Manager to ensure sales growth

Job description

He/she must have strong leadership skills and ensure compliance to top management directives. The Store Supervisor must be able to work long hours and work shifting schedules which may include work during holidays.

• Plans and executes all sales promotions effectively and efficiently

• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the concerned departments

• Sets objectives that challenge and engage Team Members to work as a Team

• Provides guidance and sets an example for team members by ensuring all systems and policies are complied with

• Confronts unethical behavior and acts on deviations to standards and indiscretions appropriately and in a timely manner

• Provides coaching and develops Team Members for the next level

• Ensures every guest has a positive customer experience at all times

• Responds proactively to prevent and resolve customer service situations

• Responsible for ensuring all issues and breakdowns are resolved within an acceptable time frame

• Assesses and makes sure that the store has adequate staffing to provide efficient, friendly and superior service

• Plots Team Member rosters appropriately and in a timely manner

• Completes required paperwork and recommends and executes proper course of action

• Manages resources efficiently to ensure the store he/she is leading is profitable

• Works closely with the District Manager to ensure sales growth