Business Systems Analyst

Steadfast Group Limited; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Steadfast Group Limited, based in Bonifacio Global City, Taguig, is expanding its Shared Services finance and technology teams. We seek a Business Systems Analyst to support, administer, and enhance ERP and finance platforms, serving as the link between business stakeholders and IT.

You will configure and test changes, assist with system integrations, and support month-end and year-end processes, while upholding ITIL practices and ensuring data integrity across ERP and CRM systems.

Qualifications

• Proven experience as a Business Systems Analyst or Systems Administrator.
• Strong hands-on experience with ERP.
• Experience supporting finance systems and processes (GL, AP, AR, reporting).
• Exposure to CRM platforms.
• Understanding and practical application of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Ability to manage competing priorities and meet deadlines.
• High attention to detail and commitment to data accuracy.
• Experience in system integrations and data workflows desirable.
• Continuous improvement mindset and willingness to learn.

Responsibilities

• Provide day-to-day administration, support, and maintenance of ERP and associated finance systems.
• Act as the first point of contact for system-related issues, managing incidents and service requests in line with ITIL practices.
• Partner with Finance and other business units to gather requirements and translate them into system solutions.
• Configure, test, and deploy system changes, enhancements, and integrations.
• Support month-end, year-end, and other critical finance processes from a systems perspective.
• Maintain system documentation, including processes, configurations, and knowledge articles.
• Participate in system upgrades, patches, and implementation projects.
• Assist with integration and data flow between ERP, CRM, and other business systems.
• Ensure data integrity, security, and compliance across systems.
• Identify opportunities for process automation and system optimization.
• Support user training and adoption of systems and new functionality.
• Collaborate with vendors and external partners when required.

Skills

ERP experience

ITIL practices

Stakeholder engagement

Analytical skills

CRM exposure

Data integrity

System integrations

Finance systems

Documentation

Tools

ERP software

CRM platforms

Job description

• Supportive, collaborative teams across functions
• Opportunity to contribute to high-impact process improvement initiatives visible to senior executives

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

This position is responsible for supporting, administering, and enhancing enterprise business systems across the organization, with a primary focus on ERP and finance-related platforms. The role acts as a key liaison between business stakeholders and IT, ensuring systems are optimized, maintained, and aligned to business needs. The Business Systems Analyst will contribute to system improvements, manage incidents and changes in line with ITIL processes, and support ongoing transformation initiatives involving ERP and CRM platforms.

RESPONSIBILITIES:

• Provide day-to-day administration, support, and maintenance of ERP and associated finance systems.


• Act as the first point of contact for system-related issues, managing incidents and service requests in line with ITIL practices.


• Partner with Finance and other business units to gather requirements and translate them into system solutions.


• Configure, test, and deploy system changes, enhancements, and integrations.


• Support month-end, year-end, and other critical finance processes from a systems perspective.


• Maintain system documentation, including processes, configurations, and knowledge articles.


• Participate in system upgrades, patches, and implementation projects.


• Assist with integration and data flow between ERP, CRM, and other business systems.


• Ensure data integrity, security, and compliance across systems.


• Identify opportunities for process automation and system optimization.


• Support user training and adoption of systems and new functionality.


• Collaborate with vendors and external partners when required.

UNIQUE QUALITIES REQUIRED FOR THIS POSITION:

• Proven experience as a Business Systems Analyst or Systems Administrator.


• Strong hands-on experience with ERP.


• Experience supporting finance systems and processes (GL, AP, AR, reporting).


• Exposure to CRM platforms.


• Understanding and practical application of ITIL processes (incident, problem, change management).


• Strong analytical and problem-solving skills.


• Excellent stakeholder engagement and communication skills.


• Ability to manage competing priorities and meet deadlines.


• High attention to detail and commitment to data accuracy.


• Experience in system integrations and data workflows desirable.


• Continuous improvement mindset and willingness to learn.

CRITICAL SUCCESS OUTCOMES:

• Reliable and effective support of Business systems.


• Timely resolution of incidents and service requests in line with SLAs.


• Successful delivery of system enhancements and improvements.


• Creation and maintenance of documentation and project artifacts.


• Strong stakeholder satisfaction and engagement.


• Improved system usability, efficiency, and data integrity.


• Effective adherence to ITIL processes and governance standards.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

• Flexible work arrangements to help you balance work and personal responsibilities.


• Career development opportunities through technical and leadership programs.


• Life, disability, and travel insurance, plus access to other discounted insurance options.


• A competitive compensation and benefits package.


• A vibrant, collegiate, inclusive culture that celebrates you.

We are always on the look-out for great talent, and you just might be who we're looking for.