Business System Analyst

Zurich 56 Company Ltd; Mexico; On-site; PHP 3,071,253 - 4,299,754; Full time

Job summary

Zurich 56 Company Ltd is seeking a Business Systems Analyst to lead requirements definition and collaborate on PEGA-based solutions. The ideal candidate will have proven experience in transformation initiatives and strong skills in the PEGA platform, Agile delivery models, and stakeholder engagement.

This role is available only for candidates located in Mexico. Responsibilities include capturing business needs, ensuring accurate implementation, and supporting UAT and training sessions.

Qualifications

• Proven experience as a Business Analyst in large transformation or automation initiatives.
• Strong hands-on experience working with PEGA platform.
• Experience in Agile delivery models with understanding of Agile ceremonies.
• Ability to bridge business requirements and technical PEGA implementations.
• Strong analytical, communication, and stakeholder engagement skills.

Responsibilities

• Lead requirements definition and elaboration for PEGA-based solutions.
• Work with SMEs to capture needs and translate them into functional requirements.
• Collaborate with development teams to ensure accurate implementation.
• Provide ongoing support during development and assist with UAT.
• Participate in post-go-live validations and provide BA sign-off.
• Assist business users during training sessions related to PEGA solutions.

Skills

Business Analyst experience in large initiatives

Hands-on experience with PEGA platform

Experience in Agile delivery models

Ability to bridge business requirements and technical implementations

Strong analytical skills

Excellent communication skills

Stakeholder engagement skills

Job description

Business System Analyst

133151

Zurich Capability Center is currently looking for a:

Business Systems Analyst

Role Description

• Lead requirements definition and elaboration for PEGA-based solutions and features.
• Work with business SMEs to capture business needs and translate them into PEGA-centric functional requirements, user stories, and process flows.
• Collaborate with PEGA development teams to ensure accurate implementation of workflows, decisioning, and case management solutions.
• Provide ongoing support during development through clarifications, backlog refinement, and pre‑UAT testing.
• Support Sprint Reviews by helping demonstrate PEGA use cases and business outcomes.
• Participate in post‑go‑live validations and provide BA sign‑off for owned features and epics.
• Assist business users during UAT, Early Business Reviews, Model Office, and training sessions related to PEGA solutions.

Skills Required

• Proven experience as a Business Analyst in large transformation or automation initiatives [Must Have]
• Strong hands‑on experience working with PEGA platform (case management, BPM, workflows, decisioning) [Must Have]
• Experience in Agile delivery models with solid understanding of Agile ceremonies [Must Have]
• Ability to bridge business requirements and technical PEGA implementations [Must Have]
• Strong analytical, communication, and stakeholder engagement skills [Must Have]

Position available only for candidates located in Mexico. Please apply only if you reside in one of these areas.

We are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.