Business Support Assistant - Global Carrier Rates

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

DSV is seeking a Business Support Assistant in the Philippines to manage Air & Sea support rates, upload rate sheets in the GPM/TANGO system, and maintain high service levels. The role requires attention to data accuracy, KPI adherence, and proactive issue resolution across Trade Lane operations.

You will work under the Team Leader, adapt to DSV’s culture, and contribute to ongoing process improvements while handling rate sheets, tickets, and reports with precision.

Qualifications

• Background in freight forwarding or logistics is advantageous.
• Experience with tender/rate management, sales, and commercial processes is a plus.
• Proficient in MS Office (Outlook/Excel – intermediate to advanced).
• Strong data analysis skills with attention to detail.

Responsibilities

• Review and analyze carrier rate cards for clarity and categorization.
• Transform rate sheets into GPM/TANGO language in Excel format.
• Upload carrier/client rate sheets into the system (oceans rates, surcharges, and charges).
• Maintain accurate data input to prevent system errors.
• Escalate issues to the Trade Lane Manager and propose solutions.
• Support KPI achievement and follow SOPs for rate sheet updates.
• Update tickets in ServiceNow and close completed tasks.
• Contribute ideas to process improvements in daily stand-ups.
• Assist in report development based on customer requirements.
• Ensure QA of reports and notify discrepancies promptly.

Skills

Freight forwarding

Logistics

MS Office

Data analysis

Rate management

Tender management

Web-based applications

Communication

Education

Logistics or freight forwarding education

Tools

MS Office Suite

ServiceNow

Data management tools

Job description

BSS Air & Sea Support – RMT- Global Carrier Rates -BSA

Purpose of the role

New role

Last revision date: 18.08.2026

The Business Support Assistant is responsible for managing Air & Sea Support Rates Management activities, including uploading all relevant carrier rate sheet into the GPM/TANGO system. This role focuses on maintaining the highest level of service quality while ensuring key performance indicators (KPIs) such as quality, timeliness, and productivity are met. The individual is expected to proactively identify process issues, communicate them effectively, and recommend improvements. Additionally, the Business Support Assistant supports the team leader in achieving KPIs and ensuring compliance with directives.

Key Tasks & Deliverables

• Review and analyze the carrier's rate card to ensure all rates are clearly understood and categorized.
• Arrange and transform carrier's rate sheet to a GPM/TANGO language in an excel format.
• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.
• Ensure the data input is accurate and consistent to prevent system errors.
• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.
• Propose process improvements based on identified challenges and issues.
• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.
• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.
• Report irregularities in accordance with the SOP.
• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.
• Maintain ticket status in ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as Closed and Completed.
• Actively contribute process improvement ideas during daily stand-up meetings.
• Accurately and promptly update nominated systems and trackers.
• Assist in report development based on customer requirements.
• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.
• Respond promptly to related queries.
• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.
• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.
• Meet or exceed individual performance expectations as outlined in the SLA.
• Support the Supervisor/Manager in achieving set KPIs.
• Work under the direction of a Team Leader.
• Adapt to DSV MNL GBS culture and perform in alignment with the company's values and behaviors.
• Serve as a DSV ambassador, offering support and clarification to team members.
• Take ownership of personal development in alignment with DSV's performance review process.
• Follow given directions and perform assigned duties effectively.
• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.
• Be a team player and open to reassignment to different teams or operating hours as needed by the business.
• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.
• Complete other tasks as assigned by your superior.

Education And Skills

• A background in freight forwarding or logistics education is an advantage.

Knowledge of various transport management systems is an advantage.

• Experience with Tender/Rate management, Sales, and Commercial processes is a plus.
• Prior experience in billing issuance or similar tasks is an advantage.
• Proficient in MS Office (Outlook/Excel – Intermediate to Advanced level) is an advantage.
• Strong familiarity with web-based applications and the Internet.
• Quick learner with a focused work approach.
• Resilient, with the ability to prioritize tasks and meet deadlines.
• Demonstrates an accurate and reliable working method.
• Strong teamwork skills, with the ability to collaborate effectively with team members.
• Open-minded and flexible, with a customer-oriented service attitude.
• Capable of cooperating with various units within DSV, including GBS and local teams.
• Skilled in using tools and applications for data management and reporting.
• Strong data analysis skills.
• Ability to identify issues within processes and suggest improvements to enhance performance.
• High level of accuracy and attention to detail, especially when handling carrier/client rates or sensitive data.
• Capable of managing multiple tasks, prioritizing effectively, and meeting deadlines.
• Proactively identifies challenges or inefficiencies in processes and takes corrective actions as needed.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.