Business Quality Specialist

AIA Philippines; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

AIA Philippines is seeking a Quality Assurance professional to act as the first line of defense within the Agency Distribution channel and uphold Business Quality across the force. You will monitor operations, communicate with stakeholders, and initiate improvements in line with SOPs to reduce risks and gaps.

The role requires a university degree and at least two years in insurance. Proficiency in MS Word, Excel, and PowerPoint, plus strong attention to detail and teamwork, will help you thrive

Qualifications

• Bachelor's degree or higher in a relevant field.
• At least 2 years of experience in the insurance industry.
• Knowledge of insurance distribution or distribution channels.
• Strong work ethic and ability to work with minimal supervision.
• Proactive in process improvement and quality assurance.
• Proficient in MS Office applications.

Responsibilities

• Act as the first line of defense within the Agency Distribution channel.
• Uphold Business Quality in the Agency Force through monitoring and communication.
• Identify process gaps and support continuous improvement per SOP.
• Monitor predictive modelling outputs for anomalies and report findings.
• Coordinate with business units to verify PMT findings.
• Assist risk and compliance with ad-hoc analysis when required.
• Maintain records and escalate violations to supervisors and compliance.

Skills

Insurance industry experience

Analytical thinking

Attention to detail

Interpersonal skills

Education

University/College degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To act as the first line of defense within the Agency Distribution channel and to uphold the Business Quality in the Agency Force, through constant monitoring and communication with stakeholders, and initiates continuous improvement with reference to the Standard Operating Procedure (SOP) of BQ.

• Ensure that Business Quality is a core component of Agency Distribution strategy and also aligned to AIA's operating Philosophy of “Doing the right thing, in the right way, with the right people and the right results will come”.
• Help strengthen the first line of defense in mitigating risk and process gaps for the Agency Distribution channel.
• Enhance existing processes and recommending new procedures that will shorten BQ’s TAT.
• Monitor, detect, assess/validate and report abnormal trends found in the Predictive Modelling Tool such as agent and product profiling, policy status, lapsed, terminations, duplicate addresses/contact numbers, etc.
• Coordinate with the Business Units (BUs) to verify findings generated from the PMT.
• Send out reminders and correspondences to the agents and leaders in relation to the PM findings, pending requirements, UPC and other agency-related concerns.
• Review, process and monitor the Policy Replacement cases and requests based on the set guidelines.
• Checks and provide updates on misconduct cases in relation to the issuance of the agents’ clearances, ARAP/APP withdrawals.
• Reports/escalates any violations and noncompliance of the Company's policies and procedures to the immediate superiors and to compliance department.
• Assist Risk and Compliance with ad-hoc analysis, assessment & investigation, whenever required.
• Perform other responsibilities and duties periodically assigned by the department head/immediate superior in order to meet operational and/or other requirements.

MINIMUM JOB REQUIREMENTS

• University/College Graduate
• At least a minimum of 2 years working experience in the insurance industry.
• Knowledgeable in various insurance distribution or insurance businessenvironment
• Good work ethics, able to work independently with minimum supervision, resourceful and reliable in following up and completing tasks
• Result-oriented and takes pride in the quality of work, continuously driveprocess improvements to achieve results.
• Proficient in Microsoft Words, Excel, and PowerPoint.
• People oriented, with good interpersonal skills.
• With initiative and self-motivated but a good team player.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.