Business Process Associate I

Crawford & Company; Iloilo City; In loco; PHP 200.000 - 280.000; Tempo pieno

Descrizione del lavoro

Crawford & Company in Iloilo City, Philippines, is seeking a detail-oriented Data Entry professional to support data capture across automated systems. You will encode information, verify accuracy, and communicate with stakeholders to confirm data as needed.

The role requires strong typing, proficiency with Word/Excel, and the ability to multitask while maintaining confidentiality and professionalism in a client-facing environment.

Competenze

• Bachelor’s Degree or equivalent professional experience.
• 0–1 year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.

Mansioni

• Data Entry: Encodes information into automated systems per SOP and checks for accuracy.
• Data accuracy: Reviews initially entered data for completeness.
• Communication: Requests additional information or confirmations as needed.
• Turnaround: Adheres to established turnaround times for entry.
• Business Process Support: Routes processes to other associates when required.
• Customer queries: Responds to work-related questions in a client-focused manner.
• Guidance: Refers non-routine matters to immediate supervisor.
• Confidentiality: Upholds Crawford Code of Conduct and protects information.
• Administrative tasks: Performs various related duties to support processes.
• Non-clinical note: Avoids clinical interpretation of information.

Conoscenze

Data entry

Typing

Communication skills

MS Word

MS Excel

Detail-oriented

Independent work

Formazione

Bachelor's degree or equivalent

Strumenti

MS Word

MS Excel

Database systems

Descrizione del lavoro

Job Description:

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities

• Data Entry
  
  • Encodes information into various automated systems by adhering to Crawfords standard operating procedure (SOP) with regards to data entry
  • Checks data initially entered for accuracy and completeness
  • Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
  • Complies with the given turnaround time to accomplish the entry of information into the system
    
• Business Process Support
  
  • Routes certain processes to other Business Process Associates if needed or as assigned
  • Responds to any queries regarding matters of work in a customer-oriented approach
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor’s Degree or equivalent professional experience in lieu of a degree
• Zero to one (1) year of data entry, administrative and/or database management work experience.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.