Business Process Analyst

Tap Growth ai; Mandaluyong; On-site; PHP 360,000 - 550,000; Full time

Job summary

Tap Growth ai in Mandaluyong, Philippines is seeking a Business Process Analyst to enhance efficiency across operations. You will consolidate SOPs, create standardized process maps, and maintain dashboards to monitor onboarding progress and process health. The role requires collaborative work with teams and independent initiative.

The position is based in-office in Mandaluyong with a focus on governance, documentation accuracy, and continuous improvement through data-driven insights.

Qualifications

• Minimum of 2 years' experience in process development or related field.
• Strong analytical skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in process mapping tools and methodologies.

Responsibilities

• Consolidate SOPs, best practices, and onboarding materials into a single, structured knowledge repository.
• Develop and maintain standardized SOPs, process maps, and operational playbooks per client.
• Ensure version control, documentation accuracy, and audit readiness across all process documents.
• Regularly review and update SOPs based on operational changes, audits, and feedback.
• Track execution of operational processes and adherence to defined SOPs.
• Analyze operational gaps, inefficiencies, and recurring issues.
• Recommend and implement process improvements based on data and performance trends.
• Support remediation plans for accounts with service or delivery issues.
• Maintain dashboards and reports related to onboarding progress, process compliance, and operational health.
• Track deviations, risks, and improvement areas and present findings to stakeholders.
• Ensure accurate documentation of process changes and corrective actions.

Skills

Process development

Analytical skills

Communication

Process mapping

Teamwork

Tools

Process mapping tools

Job description

We're Hiring: Business Process Analyst!

We are looking for a detail-oriented and analytical Business Process Analyst to join our team in Mandaluyong, Philippines. The ideal candidate will have at least 2 years of experience analyzing and improving business processes, ensuring efficiency and effectiveness across operations.

Location: Mandaluyong, Philippines Work Mode: Work from Office Role: Business Process Analyst

What You'll Do:

• Consolidate SOPs, best practices, and onboarding materials into a single, structured knowledge repository.
• Develop and maintain standardized SOPs, process maps, and operational playbooks per client.
• Ensure version control, documentation accuracy, and audit readiness across all process documents.
• Regularly review and update SOPs based on operational changes, audits, and feedback.
• Track execution of operational processes and adherence to defined SOPs.
• Analyze operational gaps, inefficiencies, and recurring issues.
• Recommend and implement process improvements based on data and performance trends.
• Support remediation plans for accounts with service or delivery issues.
• Maintain dashboards and reports related to onboarding progress, process compliance, and operational health.
• Track deviations, risks, and improvement areas and present findings to stakeholders.
• Ensure accurate documentation of process changes and corrective actions.

What We're Looking For:

• Minimum of 2 years' experience in process development or related field
• Strong analytical skills with attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in process mapping tools and methodologies
• Ability to work independently as well as collaboratively in a team environment