Business Performance Senior Analyst

Manulife Insurance Malaysia; Makati; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Manulife is seeking a Business Performance Senior Analyst to support reporting across sales production, manpower, and MIS. The role emphasizes delivering accurate management information and insights to guide decisions and drive operational excellence.

You will develop dashboards, perform data simulations, and collaborate with multiple departments to ensure timely, SLA-driven outputs while enhancing existing reporting processes.

Qualifications

• Excellent technical and programming skills with financial spreadsheets, trend analysis, data simulation and report commentary writing.
• Strong verbal and written communication, organization, and ability to interact with internal and external customers.
• Ability to perform data simulations.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Manage timely processing and delivery of MCBL and CBC reports based on SLAs.
• Create, generate and implement new/enhanced reports for management.
• Handle data processing and simple incentive computations.
• Develop visual dashboard reports to present KPI insights.
• Collaborate across departments to align reporting with strategic goals.

Skills

Technical skills

Programming

Communication

MS Office

Education

Degree in Computer Science / Business / Economics / Math / Accounting

Tools

MS Excel

Dashboard tools

Job description

The Business Performance Senior Analyst plays a critical role in supporting Manulife's business operations by delivering accurate, timely, and insightful management information. This position is responsible for providing reporting and analytical support to key business functions, with a primary focus on sales production reporting, manpower reporting, and management information system (MIS) reporting. The successful candidate will leverage strong analytical capabilities and a solid understanding of business reporting principles to generate meaningful insights, support decision‑making, and drive operational excellence across the organization.

Position Responsibilities:

• Manage the relevant processes to ensure timely and accurate processing and delivery of MCBL and CBC reports based on agreed SLAs.
• Effective and proper creation, generation and implementation of new / enhanced reports that may be required by management.
• Accurate data processing, including computation of simple non-system-based compensation / incentives processing.
• Initiates work process improvement.
• Prepares work process documentations as part of records management.
• Undertakes special projects to support on-going operations / system enhancements.
• Manage the periodic updates for contests, promotions, and conferences, ensuring alignment with established mechanics and fulfillment of post-event requirements.
• Perform data simulations for contests, promotions, and conferences to maintain budgetary compliance and cost-effectiveness.
• Develop visual dashboard reports, including charts, graphs, and diagrams, to facilitate efficient data presentation and strategic analysis of key performance indicators.
• Continuously enhance the current reporting processes and conduct periodic reviews to ensure alignment with strategic objectives and key performance indicators.
• Actively participate in and contribute to various distribution projects, programs, and initiatives.
• Collaborate closely with multiple departments, including MCBL Distribution and other business units, to ensure seamless integration and coordination of efforts.

Required Qualifications:

• Excellent technical skills and programming skills, knowledgeable in financial spreadsheets preparation and trend analysis data simulation and report commentary writing skills
• Excellent verbal and written communication skills, organization skills including ability to effectively communicate with internal and external customers
• Ability to do data simulation
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Preferred Qualifications:

• Degree holder with major in B.S. Computer Science, Business Management, Economics, Math, Accounting or other financial courses
• Ability to successfully perform assigned tasks consistent within production processing and other channel requirements.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within agreed SLA.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.