Business Operations Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Monee, a leading digital payments and financial services provider in Southeast Asia, is seeking a capable Operations professional in the Philippines. You will coordinate across product, marketing, and compliance teams to resolve escalations and support campaign execution, market insights, and strategic planning.

The role emphasizes financial reconciliations, project execution, and stakeholder coordination in a fast-paced environment. Strong communication and spreadsheet skills are essential.

Qualifications

• Bachelor's degree in business, management, or related field preferred.
• 3-5 years of experience in business operations, project management, or similar role.
• Strong organizational skills and exceptional attention to detail.
• Proficiency with spreadsheets (Google Sheets and Excel).
• Good communication and interpersonal skills; able to coordinate across multiple teams.
• Proactive and able to manage multiple tasks in a fast-paced environment.
• Basic understanding of marketing or sales operations is a plus.

Responsibilities

• Finance & Reconciliation: conduct reconciliations for insurance transactions with external partners and resolve discrepancies.
• Act as go-to for operational issues including technical errors and policy processing.
• Coordinate with Product Managers and Tech teams to investigate escalations.
• Project & Product Support: lead and support project execution from initiation to closure and evaluations.
• Marketing & Campaign Execution: support end-to-end campaign execution and asset setup to align with objectives.
• Market & Strategy Support: conduct market research to support business decisions and strategic planning.
• Compliance & Stakeholder Coordination: liaise with Legal and Compliance and external partners to ensure alignment.

Skills

Communication skills

Organizational skills

Attention to detail

Cross-functional coordination

Proactive

Education

Bachelor's Degree / 4-Year Course Graduate

Tools

Google Sheets

Excel

Job description

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description:

Finance & Reconciliation

Conduct financial reconciliations for insurance transactions with external partners (e.g., Shopee), including investigation and resolution of discrepancies, refund cases and operational gaps.

Act as the go-to person for operational issues including technical errors, policy processing issues, and system concerns

Coordinate with Product Managers and Tech teams to investigate and resolve escalations

Project & Product Support

Lead and support project execution from initiation to closure, including planning, monitoring, and evaluation

Support product growth initiatives and operational improvements

Develop understanding of products to support escalation handling and issue resolution

Marketing & Campaign Execution

Support end-to-end marketing campaign execution

Coordinate with Marketing team and designers for asset preparation and campaign setup

Ensure proper alignment of campaigns with business objectives

Market & Strategy Support

Conduct market and competitor research to support business and product decisions

Provide insights to support strategic planning and improvements

Compliance & Stakeholder Coordination

Coordinate with Legal and Compliance teams to ensure alignment with terms and conditions

Liaise with external partners to resolve discrepancies and operational concerns

Requirements:

1. Bachelor's Degree / 4-Year Course Graduate (Business, Management or related field preferred)
2. At least 3-5 years of experience in business operations, project management, or a similar role.
3. Strong organizational skills and exceptional attention to detail.
4. Proficiency with spreadsheet tools (Google Sheets/Excel).
5. Good communication and interpersonal skills; able to coordinate across multiple teams.
6. Proactive, able to manage multiple tasks, and comfortable working in a fast-paced environment.
7. Basic understanding of marketing or sales operations is a plus.