Business Intelligence Analyst

Ubiquity; Cagayan de Oro; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ubiquity is seeking a Business Intelligence Analyst to analyze business data, identify trends, and deliver insights that drive strategic decisions. You will build dashboards, support operations, and work with multiple departments to understand data needs.

The role emphasizes advanced analytics, data governance, and effective data storytelling to influence leadership decisions in a fast-paced environment.

Qualifications

• 2-3 years of BPO experience.
• 4-6 years of BI experience with analytics focus.
• Knowledge in Banking Operations / FinTech / Customer Experience.
• Proven BI tool expertise: Looker, Excel, SQL.
• Experience in data architecture and governance.
• Excellent communication and collaboration with technical and non-technical teams.
• Experience documenting user guides and SOPs using Google Docs.
• Strong analytical and problem-solving abilities.

Responsibilities

• Collaborate with senior leadership to align BI initiatives with business objectives.
• Design and develop advanced dashboards and reporting systems for stakeholders.
• Track KPIs and monitor performance of business strategies.
• Present insights and recommendations to leaders with clear data storytelling.
• Identify issues and opportunities through data analysis and propose solutions.
• Work with BI Reporting Analyst and MIS to define project objectives and success measures.
• Stay updated with latest BI tools and practices to drive innovation.

Skills

BPO experience

BI experience

Data analytics

Data storytelling

Communication skills

Education

Bachelor's degree in Business, Data Science, Analytics, or related field

Tools

Google Looker

MS Excel

SQL

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aBusiness Intelligence Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

As a Business Intelligence Analyst with an Analytics focus, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively.

What You’ll Do:

Strategic Business Support

• Collaborate with senior leadership to understand business objectives and align BI initiatives accordingly
• Provide expert recommendations on data-driven strategies and opportunities for business improvement

Advanced Data Analysis and Reporting

• Conduct in-depth data analysis to extract meaningful insights and support strategic decision-making
• Design and develop advanced dashboards and reporting systems that meet the needs of various stakeholders
• Ensure the accuracy, integrity, and scalability of BI solutions

Performance Monitoring

• Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

• Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
• Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

• Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

• Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
• Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation and Continuous Improvement

• Stay updated with the latest BI tools, technologies, and industry trends to drive innovation within the team
• Advocate for the adoption of new BI practices that enhance the organization's data capabilities

What We’re Looking For:

External Qualifications:

• 2-3 years of BPO experience
• 4-6 years of experience in Business Intelligence or a related field, with a focus on advanced analytics and reporting
• Knowledge in Banking Operations / Financial Technology / Customer Experience
• Proven expertise in BI tools such as Google Looker, MS Excel, SQL, and data visualization platforms
• Experience in data architecture, data governance, and implementing BI best practices
• Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
• Knowledge in documenting user guides and SOPs using Google Docs
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organization data flow and its use in management decision-making
• Experience in developing data driven business solutions that drive business outcomes
• Knowledge in project management to manage and prioritize tasks effectively

Qualifications Education:

• Bachelor's degree in Business, Data Science, Analytics, or a related field

Other Preferred Requirements:

• Must be a self-motivator and self-starter

Why Join Us?

Head

Access to career development programs that help you grow professionally and personally.

Heart

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.