Business Development Operations Specialist

The Destination Channel; Philippines; Remote; PHP 725,000 - 981,000; Full time

Job summary

The Destination Channel is hiring a business operations specialist to design and run the systems behind our growth engine. You will map the full funnel, design the workflows, and own CRM and automations that move a lead from first touch to booked call to close, while keeping all teams aligned on a single playbook.

This builder/coordinator role focuses on optimizing lead gen, sales and content handoffs, while deploying tools like Close, Monday.com, Zapier and AI-enabled processes.

Qualifications

• 2+ years in sales ops, RevOps or similar systems role.
• Hands-on CRM setup and management experience (Close, Monday.com a plus).
• Proven automation experience with Zapier, Make, or native CRM workflows.
• Working knowledge of cold email tools and deliverability.
• Strong analytical skills and data-driven decision making.
• Clear SOPs, playbooks and flowcharts documentation.
• Experience coordinating across multiple teams.
• Excellent written and spoken English.

Responsibilities

• Map and document the full funnel from lead sourcing to client onboarding.
• Act as the hub between lead gen, sales and content teams to ensure seamless handoffs.
• Set up the outreach stack: domains, inboxes, warm-up, deliverability and SMS compliance.
• Own the CRM structure: pipelines, stages, fields, tags and lead sources in Close.
• Build automations for lead routing, booking confirmations, meeting reminders and no-show recovery.
• Connect tools (CRM, calendars, email, SMS, forms, Slack) via Zapier or native integrations.
• Keep data clean and build dashboards that track pipeline health in real time.
• Test new lead sources and outreach angles, and roll out effective methods.
• Recommend new tools, including AI tools, that improve speed and quality.

Skills

Sales ops

CRM setup

Automation tools

Deliverability

Data analysis

Documentation

Cross-team coordination

English proficiency

Tools

Close CRM

Monday.com

Zapier

Make

Job description

We are hiring a business operations specialist to build and run the systems behind our growth engine. You will design the workflows, CRM and automations that move a lead from first touch to booked call to closed deal to filmed episode, and make sure every team works from the same playbook.

This is a builder and coordinator role, not a front-line prospecting role. You will make the lead gen and sales teams faster and more consistent, and keep production in sync with what sales is closing.

What you'll do:

• Map and document the full funnel, from lead sourcing to client onboarding
• Act as the hub between lead gen, sales and content teams so handoffs never fall through
• Set up the outreach stack: domains, inboxes, warm-up, deliverability and SMS compliance
• Own the CRM structure: pipelines, stages, fields, tags and lead sources in Close
• Build automations for lead routing, booking confirmations, meeting reminders and no-show recovery
• Connect tools (CRM, calendars, email, SMS, forms, Slack) through Zapier or native integrations
• Keep data clean and build dashboards that track pipeline health in real time
• Test new lead sources and outreach angles, and roll out what works
• Recommend new tools, including AI tools, that improve speed and quality

What we're looking for:

• 2+ years in sales operations, RevOps, marketing ops or a similar systems role
• Hands-on experience setting up and managing a CRM (Close and Monday.com a plus)
• Proven experience building automations with Zapier, Make or native CRM workflows
• Working knowledge of cold email tools and deliverability
• Strong analytical skills and comfort turning numbers into decisions
• Clear process documentation skills: SOPs, playbooks and flowcharts
• Experience coordinating across multiple teams
• Excellent written and spoken English

Nice to have:

• Experience in hospitality, Airbnb or vacation rentals
• Background in media or content operations

Schedule: Full-time, remote, working US business hours

Pay: $1,200/month