Business Development Manager

Outsourced Quality Assured Services Inc. (ISO Certified); Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is seeking a commercially-minded Business Development Manager to own existing customer relationships while actively pursuing new opportunities.

This dual-focus role combines retention, growth, and acquisition activities across a portfolio of accounts. The role emphasizes relationship-building, negotiation, and confident client presentations at all levels, with home-based work and a Monday-to-Friday schedule.

Qualifications

• Proven experience in a business development, account management, or sales role.
• Track record of meeting or exceeding revenue/growth targets.
• Strong relationship-building and negotiation skills.
• Confident communicator, comfortable presenting to clients at all levels.
• Self-starter who can manage a varied workload across retention and acquisition activity.

Responsibilities

• Own a portfolio of existing accounts, acting as the primary relationship contact.
• Conduct regular check-ins and business reviews to understand evolving customer needs.
• Identify and convert upsell/cross-sell opportunities within the existing base.
• Monitor account health, resolve issues proactively.
• Track customer satisfaction and act as an internal advocate for customer needs.
• Research and identify prospective customers.
• Build and manage a pipeline of qualified leads.
• Maintain accurate records of activity, pipeline and forecasts.
• Report regularly on performance against targets (retention, growth, new business revenue).
• Stay informed on market trends, competitor activity, and customer industry developments.

Skills

Business development

Account management

Sales

Negotiation

Communication

Self-starter

Job description

About Us

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

About the Role

We're looking for a commercially-minded Business Development Manager to take ownership of our existing customer relationships while actively pursuing new business opportunities. This is a dual-focus role: roughly half account management (retention, growth, satisfaction) and half new business development (prospecting, pitching, closing). You'll be the main point of contact for a portfolio of accounts and a driving force behind expanding our customer base.

Key Responsibilities

Account Management (Existing Customers)

• Own a portfolio of existing accounts, acting as the primary relationship contact
• Conduct regular check-ins and business reviews to understand evolving customer needs
• Identify and convert upsell/cross-sell opportunities within the existing base
• Monitor account health, resolve issues proactively
• Track customer satisfaction and act as an internal advocate for customer needs

New Business Development

• Research and identify prospective customers
• Build and manage a pipeline of qualified leads

General

• Maintain accurate records of activity, pipeline and forecasts
• Report regularly on performance against targets (retention, growth, new business revenue)
• Stay informed on market trends, competitor activity, and customer industry developments

What We're Looking For

• Proven experience in a business development, account management, or sales role
• Track record of meeting or exceeding revenue/growth targets
• Strong relationship-building and negotiation skills
• Confident communicator, comfortable presenting to clients at all levels
• Self-starter who can manage a varied workload across retention and acquisition activity

Work Schedule

Monday to Friday, 4:30 PM - 1:30 AM PHT

Work Setup

Home-based

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.