Business Analyst - Merchandising Systems

SM Retail, Inc. - Corporate; Pasay; On-site; PHP 350,000 - 550,000; Full time

Job summary

SM Retail, Inc. - Corporate is seeking a Business Analyst to support merchandising, inventory and warehousing processes. You will gather requirements, represent Merchandising in system projects, perform UAT and analyze data to drive improvements.

The role involves developing documentation, coordinating with IT on system enhancements, and delivering user training for new systems in a fast-paced retail environment.

Qualifications

• Bachelor's degree in Industrial Engineering.
• 1–2 years of experience in Business Analysis, Systems Analysis or Process Improvement.
• Retail, eCommerce, FMCG, Merchandising or Inventory experience is a plus.
• Proficient in MS Excel and Microsoft Office.
• Strong analytical, problem-solving and communication skills.
• Knowledge of inventory management principles is an advantage.

Responsibilities

• Gather and document business requirements and process improvements.
• Represent the Merchandising team in system projects and initiatives.
• Conduct UAT, prepare test scenarios, document results and coordinate issue resolution.
• Analyze sales, inventory and operational data and provide recommendations.
• Develop and maintain process documentation, user guides and training materials.
• Coordinate with IT on system enhancements and implementation.
• Conduct user orientation and training for new and enhanced systems.
• Support projects related to merchandising, inventory, warehousing, promotions and vendors.

Skills

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in Industrial Engineering

Tools

MS Excel

Microsoft Office

Job description

Job Purpose

Supports the business in analyzing and improving merchandising, inventory, and warehousing processes through business requirements gathering, system enhancements, UAT, and process improvement. Acts as a key liaison between business teams and IT to ensure effective system solutions.

Key Responsibilities

• Gather and document business requirements and process improvements.

• Represent the Merchandising team in system projects and initiatives.

• Conduct UAT, prepare test scenarios, document results, and coordinate issue resolution.

• Analyze sales, inventory, and operational data and provide recommendations.

• Develop and maintain process documentation, user guides, and training materials.

• Coordinate with IT on system enhancements and implementation.

• Conduct user orientation and training for new and enhanced systems.

• Support projects related to merchandising, inventory, warehousing, promotions, and vendors.

Qualifications

• Bachelor's degree in Industrial Engineering.

• At least 1-2 years of experience in Business Analysis, Systems Analysis, or Process Improvement.

• Retail, eCommerce, FMCG, Merchandising, or Inventory experience is an advantage.

• Proficient in MS Excel and Microsoft Office.

• Strong analytical, problem-solving, and communication skills.

• Knowledge of inventory management principles is an advantage.

• Team player, self-starter, and able to work in a fast-paced environment.