Business Analyst - Developer

Avaloq AG; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

Avaloq AG in the Philippines is seeking a dedicated Application Management professional to support the Object modelling, Financial Instr. & Feeds domains. You will maintain our CH/FL SaaS clients and focus on reliable delivery and clear communication.

Key tasks include incident analysis and workaround provision, categorization of client issues, and small enhancements planning and estimation, ensuring quality service and timely responses.

Qualifications

• Experience in application support or management.
• Strong analytical and communication skills.

Responsibilities

• Provide application management and support for Object modelling, Financial Instr. & Feeds topics.
• Categorize, analyze and reproduce client issues.
• Provide workaround for incidents.
• Manage requests for information and service requests.
• Requirement and solution analysis of small enhancements.
• Implementation of bug fixes and estimation of small enhancements.
• Ensure high quality service through reliable delivery and clear communication.

Skills

Application support

Issue analysis

Incident management

Communication

Job description

The Object modelling, Financial Instr. & Feeds team in the Application Management Services is responsible to provide application maintenance and small enhancements services for the functional area and all related topics for our CH/FL SaaS clients, with particular focus on managing Static data.

Your key tasks

• Provide application management and support for the Object modelling, Financial Instr. & Feeds topics
• Categorize, analyze and reproduce client issues
• Provide workaround for incidents
• Manage request of information and service requests
• Requirement and solution analysis of small enhancements
• Implementation of bug fixes and estimation and implementation of small enhancements
• Ensure high quality service to the customers in terms of reliable delivery and efficient communication