Brand Protection Specialist

BrandShield; Makati; Remote; PHP 300,000 - 420,000; Full time

Job summary

BrandShield Ltd. is seeking a Brand Protection Specialist to monitor online platforms, identify infringements, and initiate enforcement actions to protect clients from digital threats.

The role requires attention to detail, tech-savviness, and the ability to work remotely. You will report counterfeit listings, phishing sites, scams, and brand impersonation; conduct investigations, document evidence, and ensure timely case handling in line with client guidelines.

Qualifications

• Bachelor's degree in any field; fresh graduates are welcome to apply.
• Excellent written and spoken English.
• Proficient in Google Workspace, Microsoft Outlook, and internet research.
• Strong attention to detail, analytical thinking, and organizational skills.
• Able to work independently in a remote environment and adapt to shifts.

Responsibilities

• Monitor websites, e-commerce platforms, social media, and other digital channels for potential intellectual property infringements and online threats.
• Identify counterfeit listings, phishing attempts, scams, brand impersonation, and other suspicious online activities.
• Investigate suspicious websites, domains, social media accounts, product listings, and other online activities.
• Prepare and submit takedown requests to relevant platforms, hosting providers, registrars, and other service providers.
• Maintain accurate investigation records, case documentation, and reporting details.
• Follow established investigation procedures, internal guidelines, and client-specific requirements.

Skills

Attention to detail

Analytical thinking

Proactive communication

Independent worker

Tech-savvy

Education

Bachelor's degree in any field

Tools

Google Workspace

Microsoft Outlook

Job description

The Brand Protection Specialist is responsible for monitoring online platforms, identifying intellectual property infringements, investigating suspicious online activities, and initiating enforcement actions to protect clients against digital threats.

The role involves identifying and reporting counterfeit products, phishing websites, scams, brand impersonation, and other online violations while ensuring accurate documentation, timely case handling, and compliance with client guidelines.

As part of a fast-paced, growing team, you are expected to be detail-oriented, tech-savvy, responsive, and self-disciplined, with the ability to work independently in a remote environment, adapt to changing priorities, and consistently meet operational standards.

Key Responsibilities

Online Monitoring & Threat Identification

• Monitor websites, e-commerce platforms, social media, and other digital channels for potential intellectual property infringements and online threats.
• Identify counterfeit listings, phishing attempts, scams, brand impersonation, and other suspicious online activities.
• Conduct regular scans and monitoring activities based on assigned accounts and client requirements.
• Investigate suspicious websites, domains, social media accounts, product listings, and other online activities.
• Collect and validate evidence to determine potential violations.
• Maintain accurate investigation records, case documentation, and reporting details.
• Follow established investigation procedures, internal guidelines, and client-specific requirements.

Enforcement & Takedown Processing

• Prepare and submit takedown requests to relevant platforms, hosting providers, registrars, and other service providers.
• Monitor enforcement progress and follow up on pending cases when necessary.
• Ensure enforcement actions are accurate, properly documented, and completed within required timelines.
• Escalate complex or urgent cases to the appropriate team members.

Quality, Productivity & Compliance

• Meet assigned productivity targets, quality standards, and service-level agreements (SLAs).
• Maintain accuracy and consistency in investigations, reporting, and enforcement.
• Follow company policies, operational procedures, and data confidentiality requirements.
• Adapt to changes in client guidelines, team assignments, and operational priorities.
• Participate in training, coaching, and continuous process improvement initiatives.

Qualifications

• Bachelor's degree in any field; fresh graduates are welcome to apply.
• Good written and spoken English, with the ability to communicate professionally.
• Proficient in Google Workspace, Microsoft Outlook, and general internet research.
• Strong attention to detail, analytical thinking, and organizational skills.
• Tech-savvy, resourceful, and comfortable learning new tools and online platforms.
• Responsive, proactive, and able to work independently with minimal supervision.
• Able to work on shifting schedules, including night/graveyard shifts.
• Able to manage multiple tasks and meet deadlines in a fast-paced remote environment.
• 1–4 years of BPO experience is an advantage but not required.
• Experience or interest in cybersecurity, intellectual property protection, digital investigations, e-commerce, or online brand protection is an advantage.