Branch Teller

Quezon Capital Rural Bank Inc.; Real; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Additional leave

Life insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee

Job summary

Quezon Capital Rural Bank Inc. is seeking a Branch Teller to handle day-to-day cash transactions and provide exceptional customer service at the branch. You will manage deposits, withdrawals, and remittances, while ensuring accuracy and compliance with KYC/AMLA requirements.

The role emphasizes attention to detail, confidential handling of information, and professional interaction with customers to maintain trust and service quality.

Qualifications

• Education requirement: 4-year Bachelor's degree in Business Administration, Accounting, Finance, or related field.
• Experience: customer service experience; banking or cash-handling preferred.
• Ability to balance large volumes of currency accurately.
• Strong attention to detail and analytical skills.
• Commitment to confidentiality and bank integrity.
• Excellent verbal and written communication skills.

Responsibilities

• Process daily financial transactions: deposits, withdrawals, check transactions, and money transfers.
• Handle remittances via various networks (Western Union, Uniteller, BDO Remit, MoneyGram, i2i).
• Prepare and file teller blotters, vouchers, and transaction tickets for accountability.
• Enter data accurately in teller system; verify withdrawals and manage cash documents.
• Assist with KYC requirements: review documents, file signatures, digitize records.
• Support AMLA compliance: monitor accounts and flag suspicious activity.
• Provide courteous customer service and answers to product/service questions within limits.

Skills

Customer service

Attention to detail

Verbal & written communication

Data entry

KYC compliance

AML compliance

Professional appearance

Education

Bachelor’s degree in Business Administration/Accounting/Finance

Tools

Teller system

Job description

Job Summary

As the first point of interaction for clients, the Branch Teller handles day-to-day financial transactions—including deposits, withdrawals, check transactions, and money transfers—while delivering exceptional customer service.

Duties and Responsibilities

• Transaction Processing: Serves as a paying and receiving teller for cash and check deposits, regular withdrawals, loan payments, loan releases, and branch disbursements.

• Remittances: Processes pay-outs and send-outs for various remittance networks (including Western Union, Uniteller, BDO Remit, MoneyGram, and i2i).

• Balancing & Documentation: Prepares, verifies, and chronologically files daily teller blotters, proof sheets, vouchers, and transaction tickets to account for all receipts and disbursements.

• Data Entry & Verification: Enters data accurately into the teller system terminal, controls hard copies of daily cash transactions, and verifies authorized withdrawals.

• Client Onboarding & KYC Compliance: Assists the Branch Cashier with Know Your Customer (KYC) requirements, including reviewing account opening documents, filing signature cards, and scanning files for records digitization.

• AMLA Compliance: Assists in monitoring accounts and reviews daily transactions to log covered or suspicious activities for Anti-Money Laundering Act (AMLA) reporting.

• Customer Support: Responds politely to client inquiries regarding bank products and services within authorized limits.

Requirements & Qualifications

• Education: 4-year Bachelor’s degree in Business Administration, Accounting, Finance, or a related course.

• Experience: Adequate customer service orientation and experience. Prior banking or cash-handling experience is a definite advantage.

• Key Skills:

• Ability to efficiently and accurately balance large volumes of currency.

• Strong analytical skills with high attention to detail.

• Strict commitment to maintaining confidential information and safeguarding bank integrity.

• Excellent verbal and written communication skills to follow directives smoothly.

• Professional appearance and a courteous, customer-friendly manner.

Benefits:

• Additional leave

• Life insurance

• On-site parking

• Opportunities for promotion

• Promotion to permanent employee