Branch Teller

Quezon Capital Rural Bank Inc.; Mauban; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Additional leave

Life insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee

Job summary

Quezon Capital Rural Bank Inc. is seeking a Branch Teller to handle day-to-day financial transactions and deliver exceptional customer service at the branch level.

The role involves processing deposits, withdrawals, remittances, and ensuring accurate documentation, while maintaining strict confidentiality and compliance with AML/KYC requirements. A Bachelor’s degree in a related field is preferred and prior cash-handling experience is an advantage.

Qualifications

• Must balance cash with accuracy and speed.
• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication.
• Commitment to confidentiality and bank integrity.

Responsibilities

• Handle daily cash transactions including deposits and withdrawals.
• Process remittances and payments as required.
• Balance cash and reconcile teller blotters daily.
• Enter transactions into the teller system accurately.
• Assist with KYC reviews and file documentation for recordkeeping.
• Support AML monitoring and report suspicious activity when needed.
• Provide courteous service and respond to client inquiries within authorized limits.

Skills

Customer service

Attention to detail

Verbal & written communication

Education

Bachelor’s degree in Business, Accounting or Finance

Job description

Job Summary

As the first point of interaction for clients, the Branch Teller handles day-to-day financial transactions—including deposits, withdrawals, check transactions, and money transfers—while delivering exceptional customer service.

Duties and Responsibilities

• Transaction Processing: Serves as a paying and receiving teller for cash and check deposits, regular withdrawals, loan payments, loan releases, and branch disbursements.

• Remittances: Processes pay-outs and send-outs for various remittance networks (including Western Union, Uniteller, BDO Remit, MoneyGram, and i2i).

• Balancing & Documentation: Prepares, verifies, and chronologically files daily teller blotters, proof sheets, vouchers, and transaction tickets to account for all receipts and disbursements.

• Data Entry & Verification: Enters data accurately into the teller system terminal, controls hard copies of daily cash transactions, and verifies authorized withdrawals.

• Client Onboarding & KYC Compliance: Assists the Branch Cashier with Know Your Customer (KYC) requirements, including reviewing account opening documents, filing signature cards, and scanning files for records digitization.

• AMLA Compliance: Assists in monitoring accounts and reviews daily transactions to log covered or suspicious activities for Anti-Money Laundering Act (AMLA) reporting.

• Customer Support: Responds politely to client inquiries regarding bank products and services within authorized limits.

Requirements & Qualifications

• Education: 4-year Bachelor’s degree in Business Administration, Accounting, Finance, or a related course.

• Experience: Adequate customer service orientation and experience. Prior banking or cash-handling experience is a definite advantage.

• Key Skills:

• Ability to efficiently and accurately balance large volumes of currency.

• Strong analytical skills with high attention to detail.

• Strict commitment to maintaining confidential information and safeguarding bank integrity.

• Excellent verbal and written communication skills to follow directives smoothly.

• Professional appearance and a courteous, customer-friendly manner.

Benefits:

• Additional leave

• Life insurance

• On-site parking

• Opportunities for promotion

• Promotion to permanent employee