Branch Supervisor

Global Jet Cargo Philippines Inc. (J&T Cargo PH); Metro Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

Global Jet Cargo Philippines Inc. (J&T Cargo PH) is seeking an experienced operations supervisor to oversee daily branch activities in Metro Manila. The role focuses on driving productivity, supervising staff, and ensuring targets are met across operations.

Responsibilities include monitoring performance, coordinating with departments, preparing branch reports, and supporting hiring and onboarding. Strong leadership and communication are essential for success in this role.

Qualifications

• Supervise daily branch operations and ensure smooth workflow
• Lead and develop branch staff and onboard new team members
• Prepare performance and operations reports for leadership
• Monitor KPIs, targets, attendance and productivity
• Coordinate with departments on branch needs and updates
• Handle customer concerns professionally and resolve issues

Responsibilities

• Oversee daily branch operations and ensure smooth workflow execution
• Monitor employee performance, attendance, and productivity
• Ensure branch targets and operational KPIs are achieved
• Handle customer concerns and resolve operational issues professionally
• Coordinate with different departments regarding branch needs and updates
• Prepare reports related to branch performance, staffing, and operations
• Ensure compliance with company policies and procedures
• Support hiring, onboarding, and training of branch employees
• Maintain a positive and productive work environment
• Conduct regular monitoring and evaluation of branch activities

Skills

Leadership

Communication

Team Leadership

MS Office

Reporting

Problem Solving

Organizational Skills

Multi-tasking

Time Management

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Job description

What You'll Do

• Oversee daily branch operations and ensure smooth workflow execution
• Monitor employee performance, attendance, and productivity
• Ensure branch targets and operational KPIs are achieved
• Handle customer concerns and resolve operational issues professionally
• Coordinate with different departments regarding branch needs and updates
• Prepare reports related to branch performance, staffing, and operations
• Ensure compliance with company policies and procedures
• Support hiring, onboarding, and training of branch employees
• Maintain a positive and productive work environment
• Conduct regular monitoring and evaluation of branch activities

Qualifications

• Bachelor's Degree in Business Administration, Management, HR, or related field
• At least 1–3 years of supervisory or team leadership experience
• Strong leadership and decision‑making skills
• Excellent communication and interpersonal skills
• Ability to handle operations and people management effectively
• Proficient in Microsoft Office and report preparation
• Strong problem-solving and organizational skills
• Can work under pressure and manage multiple tasks
• Experience in retail, manpower, logistics, or branch operations is an advantage