Branch Service Officer: Cash Control & Customer Care

Rural Bank of Angeles; Butuan; On-site; PHP 167,000 - 246,000; Part time

Job summary

Rural Bank of Angeles is seeking a branch operations associate to supervise cash and new accounts and contribute to branch goals. The role focuses on accurate cash handling, customer service, and adherence to bank policies.

You will act as custodian of cash, manage daily transactions within delegated limits, and identify risks while implementing controls to protect the bank and its customers.

Qualifications

• Experience in branch operations and cash handling.
• Ability to assist customers with inquiries and account opening.
• Knowledge of bank policies and risk controls.

Responsibilities

• Ensure branch transactions comply with policies and procedures.
• Act as primary custodian of cash and accountable items.
• Exercise delegated limits in approving daily branch transactions.
• Identify risks and implement controls to prevent losses.
• Handle client inquiries and complaints.
• Evaluate processes to improve customer service.
• Formulate service plans to ensure high quality.
• Oversee branch premises and equipment maintenance.
• Review delinquency daily.
• Solicit accounts and cross-sell bank products and services.

Skills

Cash handling

Customer service

Policy compliance

Account opening

Job description

Rural Bank of Angeles is seeking a branch operations associate to supervise cash and new accounts and contribute to branch goals. The role focuses on accurate cash handling, customer service, and adherence to bank policies.

You will act as custodian of cash, manage daily transactions within delegated limits, and identify risks while implementing controls to protect the bank and its customers.