Branch Operations Lead – Logistics & Delivery

YTO EXPRESS (PHILIPPINES) TECHNOLOGY GROUP CORPORATION; Calamba; On-site; PHP 357,000 - 513,000; Full time

Job summary

YTO Express (PHILIPPINES) TECHNOLOGY GROUP CORPORATION in Laguna, Calamba seeks a Branch Operations Supervisor to manage parcel receiving, sorting, dispatch, delivery, pickup and returns, while directing branch staff, riders, drivers and helpers. You will ensure accurate records, monitor KPIs, and maintain safety and service standards.

Ideal candidates hold a relevant Bachelor's degree, strong logistics knowledge, leadership, communication and problem-solving skills, and the ability to

Qualifications

• Bachelor's degree in Logistics, SCM, Business Admin, Operations Management or related field.
• Relevant logistics, courier, delivery, warehouse or branch operations experience.
• Strong knowledge of logistics and delivery operations; leadership and problem solving skills.

Responsibilities

• Oversee day-to-day branch operations including parcel receiving, sorting, dispatching, delivery, pickup and returns.
• Supervise and direct branch staff, riders, drivers, helpers and other personnel.
• Ensure parcels are received, scanned, sorted, stored, dispatched and delivered per service standards.
• Monitor performance and productivity and ensure branch targets are achieved.
• Coordinate daily deployment based on volume and manpower needs.
• Investigate and report delayed, undelivered, damaged or missing parcels.
• Complete branch reports, manifests, delivery records and inventory accurately and on time.
• Monitor cash handling, COD collections, deposits and related financial transactions per procedures.
• Address customer concerns and coordinate with departments on delivery issues and service quality.
• Ensure housekeeping, safety, security and workplace standards align with company policies.

Skills

Leadership

Communication

Problem solving

Time management

Staff supervision

Customer service

Education

Bachelor's degree in Logistics / SCM / Business Administration / Operations Management

Tools

MS Office

Warehouse management software

Job description

YTO Express (PHILIPPINES) TECHNOLOGY GROUP CORPORATION in Laguna, Calamba seeks a Branch Operations Supervisor to manage parcel receiving, sorting, dispatch, delivery, pickup and returns, while directing branch staff, riders, drivers and helpers. You will ensure accurate records, monitor KPIs, and maintain safety and service standards.

Ideal candidates hold a relevant Bachelor's degree, strong logistics knowledge, leadership, communication and problem-solving skills, and the ability to