Branch Operations & Customer Experience Lead

UnionBank; Mandaue; On-site; PHP 360,000 - 540,000; Full time

Job summary

UnionBank in Cebu is seeking a Branch Ambassador to oversee the branch delivery system, promote platform services, assist with account openings, and manage daily cash operations at the branch level.

The role focuses on delivering excellent CX, handling administrative processes, and acting as the CAO of the branch, while coaching junior ambassadors to sustain outstanding customer service.

Qualifications

• Bachelor's degree required.
• Experience in banking operations, branch servicing, or sales.
• Strong customer service and relationship-building skills.
• Knowledge of cash management and branch controls.
• Leadership and team management experience is an advantage.

Responsibilities

• Build and strengthen client relationships while promoting the bank's products and services.
• Ensure smooth and accurate branch transactions and daily operations.
• Manage cash, vault, and ATM operations following bank policies and controls.
• Address customer concerns and coordinate timely resolution of service requests.
• Support, coach, and supervise Junior Ambassadors to deliver excellent customer service.

Skills

Accountability

Adaptability

Analytical

Good Communication Skills

Critical thinking

Teamwork

Willingness to learn

Education

Bachelor's degree

Job description

UnionBank in Cebu is seeking a Branch Ambassador to oversee the branch delivery system, promote platform services, assist with account openings, and manage daily cash operations at the branch level.

The role focuses on delivering excellent CX, handling administrative processes, and acting as the CAO of the branch, while coaching junior ambassadors to sustain outstanding customer service.