Branch Manager

DigiPlus Interactive Corp.; Pangasinan; On-site; PHP 500,000 - 800,000; Full time

Job summary

DigiPlus Interactive Corp. is seeking an experienced Operations Manager to oversee daily branch activities in Pangasinan.

You will manage staff schedules, develop SOPs, ensure regulatory compliance, and drive customer satisfaction through effective service and issue resolution. You will also lead sales initiatives, identify new business opportunities, and monitor financial performance to optimize profitability.

Qualifications

• 5+ years of experience in operations or similar field, 3+ years in a supervisory/managerial role.
• Bachelor's Degree in Management, Marketing, or Accounting.
• Attention to detail and strong written/verbal communication.
• Strong organizational skills and integrity.
• Business and strategic planning abilities.
• Knowledge in hiring, training, coaching, and performance management.
• Computer literate and proficient in basic software.

Responsibilities

• Oversee day-to-day branch operations for smooth and efficient functioning.
• Manage staff schedules and allocate resources for optimal coverage.
• Develop and implement SOPs to improve performance and efficiency.
• Ensure compliance with laws, regulations, and company policies.
• Deliver prompt, exceptional customer service per company standards.
• Resolve customer issues and escalate complex cases when needed.
• Monitor customer feedback and drive improvements in satisfaction.
• Develop and execute sales strategies to meet branch targets.
• Identify new business opportunities and market trends.
• Build and maintain customer relationships to boost loyalty.
• Monitor financial performance and identify cost-saving opportunities.
• Develop and manage the branch budget within limits.
• Conduct financial analysis and reporting to identify budget variances.
• Recruit, train, and mentor staff; conduct performance evaluations.
• Foster a positive, engaging, productive work environment.

Skills

Staff management

Operations management

Leadership

Budgeting

SOP development

Regulatory compliance

Customer service

Communication

Hiring & training

Performance management

Education

Bachelor's Degree in Management, Marketing, or Accounting

Tools

MS Office

Job description

Main Duties and Responsibilities:

• Oversee day-to-day operations of the branch to ensure smooth and efficient functioning
• Manage staff schedules and allocate resources to ensure optimal coverage and performance
• Develop and implement standard operating procedures (SOPs) to improve performance and efficiency
• Ensure that the branch complies with all applicable laws, regulations and policies
• Ensure that customers receive prompt and exceptional service in line with the company's standards
• Resolve customer complaints and elevate complex cases to the relevant authorities as needed
• Continuously monitor customer feedback, interpret results and take action to improve customer satisfaction
• Develop and implement a sales strategy that drives revenue growth and meets or exceeds the branch's sales targets
• Identify new business opportunities and market trends to develop new products and services that meet customer's needs
• Build customer relationships to increase customer loyalty and retention
• Monitor the branch's financial performance and identify opportunities to increase profitability and control costs
• Develop and manage the branch budget, ensuring that expenditure is within budget limits
• Conduct financial analysis and reporting to identify root causes of any variances from budget
• Recruit, train, coach and mentor staff to ensure they are equipped with the skills to perform their roles effectively
• Conduct ongoing performance evaluations to identify areas for improvement and implement action plans to address any gaps.
• Foster a positive work environment that encourages staff to be engaged and productive

Qualifications:

• At least 5 years of experience in the same capacity of operation or similar field, 3 years of which is in a supervisory or managerial position
• Bachelor's Degree in Management, Marketing, or Accounting
• Attention to Details
• Proficient in written and verbal communication
• Strong Organizational skills
• Unquestionable Integrity
• Business and strategic planning skills
• Knowledge in Hiring, training, coaching & performance management skills
• Must be computer literate
• Possess strong leadership skills and personality