Job description:
Job Description
We are looking for a Branch Manager to oversee the daily operations of our branch and drive business growth. The Branch Manager will lead the team in achieving sales targets, developing customer relationships, improving branch performance, and ensuring efficient day-to-day operations.
Key Responsibilities
- Oversee and manage the daily operations of the branch.
- Drive sales and consistently achieve or exceed branch sales targets.
- Develop and implement strategies to increase sales, revenue, customer acquisition, and retention.
- Lead, supervise, coach, and motivate the branch team to deliver strong sales performance.
- Monitor daily, weekly, and monthly sales performance and identify opportunities for improvement.
- Build and maintain strong relationships with customers to increase repeat business and referrals.
- Ensure excellent customer service and promptly address customer concerns.
- Conduct sales planning, team huddles, and performance reviews.
- Monitor branch KPIs and implement action plans to improve results.
- Ensure proper implementation of company policies, procedures, and sales programs.
- Monitor inventory, supplies, cash handling, and other branch resources.
- Prepare and submit regular sales and branch performance reports.
- Train and develop staff on sales techniques, customer service, and company standards.
- Coordinate with head office regarding sales strategies, promotions, and branch requirements.
- Maintain a productive, organized, and professional branch environment.
- Perform other duties and responsibilities assigned by management.
Qualifications
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field is an advantage.
- At least 1 year of supervisory, team leadership, or management experience.
- Experience in retail, sales, operations, or branch management is preferred.
- Strong leadership, communication, negotiation, and decision-making skills.
- Customer-focused with strong business and problem-solving abilities.
- Highly motivated, results-oriented, and able to work under pressure.
- Good organizational and time-management skills