BPO Trainer

MicroSourcing; Parañaque; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Healthcare on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Parañaque is seeking an experienced BPO Trainer to design, develop and deliver comprehensive training programs for new hires and existing staff. The role requires hands-on facilitation across classroom, virtual, and on-the-job formats, plus collaboration with Operations and Quality to identify knowledge gaps.

You will create training materials, guides and e-learning content, and monitor trainee progress with coaching and performance metrics.

Qualifications

• Proven experience designing, developing and delivering end-to-end training programs.
• Excellent facilitation skills for classroom and virtual training.
• Experience creating training materials, facilitator guides, job aids and e-learning content.
• Strong communication and coaching with key stakeholders.
• Experience evaluating training effectiveness and coaching trainees.

Responsibilities

• Design, develop and deliver comprehensive training programs for new hires and existing staff.
• Facilitate classroom, virtual and on-the-job training sessions.
• Assess training needs with Operations, Quality and stakeholders to identify gaps.
• Create and update training materials, guides and e-learning content.
• Evaluate training impact and monitor trainee progress with coaching and feedback.

Skills

Training design

Facilitation

LMS data management

Stakeholder management

Coaching

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: BPO Trainer

Location: Harton Corporate Center, Parañaque

Work setup & shift: Onsite I Shfiting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Design, develop, and deliver comprehensive training programs for new hires and existing employees.
• Facilitate classroom, virtual, and on-the-job training sessions using adult learning methodologies.
• Assess training needs by collaborating with Operations, Quality, and various stakeholders to identify knowledge gaps.
• Create and update training materials, facilitator guides, job aids, and e-learning content.
• Evaluate training effectiveness and monitor trainee progress through coaching, feedback, and performance metrics.

What You Need

Non-negotiables

• Proven experience as a Training Officer, Trainer, or similar learning and development role.
• Strong experience in designing, developing, and delivering end-to-end training programs.
• Excellent facilitation skills for both classroom and virtual training environments.
• Proficiency in creating training materials, job aids, and managing LMS data.
• Strong communication, coaching, and stakeholder management skills.

Preferred Skills/expertise

• Experience in conducting training needs analysis (TNA) and evaluating training effectiveness.
• Familiarity with adult learning methodologies and instructional design principles.
• Experience collaborating with Quality and Operations teams to implement targeted learning interventions.
• Ability to track, analyze, and report on training metrics, completion rates, and performance trends.
• Background in supporting change management or career development initiatives.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply