BPO Team Leader: Drive Performance & Coaching

Virtual Staffing Solutions; San Isidro; On-site; PHP 335,000 - 502,000; Full time

Job summary

Virtual Staffing Solutions is seeking a Team Leader for the Ormoc City, Leyte, Philippines area. The role leads daily operations, coaches team members, and drives performance to meet targets and enhance skills.

Qualified candidates have at least 2 years as a Team Leader in BPO, strong communication and leadership abilities, and experience in retention, attrition, and KPI-driven environments.

Qualifications

• Minimum of 2 years' experience as a Team Leader in the BPO Industry.
• Excellent Communication and Leadership skills.
• Can Manage Retention and Attrition and drive KPIs.

Responsibilities

• Managing the day-to-day activities of the team.
• Coaching for performance and behavior; motivating the team to achieve goals.
• Developing and implementing a timeline to achieve targets; delegating tasks.
• Conducting training of team members to maximize potential.
• Empowering team members with skills to improve confidence and product knowledge.

Skills

Team Leader

BPO Industry

Communication

Leadership

Retention

Attrition

KPIs

Healthcare account

Job description

Virtual Staffing Solutions is seeking a Team Leader for the Ormoc City, Leyte, Philippines area. The role leads daily operations, coaches team members, and drives performance to meet targets and enhance skills.

Qualified candidates have at least 2 years as a Team Leader in BPO, strong communication and leadership abilities, and experience in retention, attrition, and KPI-driven environments.