BPO Team Leader: Coaching & Performance

Virtual Staffing Solutions; Ormoc; On-site; PHP 446,000 - 670,000; Full time

Job summary

ZTpark in Ormoc City, Leyte, Philippines is seeking a Team Leader to guide and coach call agents after training. You will monitor progress, answer questions, and provide ongoing coaching to inspire performance.

The role focuses on day-to-day team management, motivating staff to hit targets, and developing training to raise skills and KPI results. This position is based on-site in ZTpark operations.”

Qualifications

• Minimum of 2 years' experience as a Team Leader in the BPO Industry.
• Excellent Communication and Leadership skills.
• Experience managing retention and attrition; KPI-focused; healthcare account experience preferred.

Responsibilities

• Manage day-to-day team activities and coach for performance and behavior.
• Motivate the team to meet organizational goals.
• Develop and implement a timeline to achieve targets.
• Delegate tasks and conduct training to maximize team potential.
• Empower team members to improve confidence, product knowledge, and communication.

Skills

Team Leadership

Coaching

Communication

Retention management

Job description

ZTpark in Ormoc City, Leyte, Philippines is seeking a Team Leader to guide and coach call agents after training. You will monitor progress, answer questions, and provide ongoing coaching to inspire performance.

The role focuses on day-to-day team management, motivating staff to hit targets, and developing training to raise skills and KPI results. This position is based on-site in ZTpark operations.”