Bpo - Sales Operations Specialist (Hybrid Setup)

Unity Communications; Philippines; Hybrid; PHP 446,000 - 893,000; Full time

Job summary

Unity Communications is seeking a Sales Operations Specialist to support and optimize our sales tech stack in a hybrid setup in the Philippines. You will troubleshoot CRM tools, manage tickets, and ensure data integrity across Salesforce and related platforms.

You will collaborate with Sales and Implementation teams, maintain dashboards, and help roll out system enhancements while preserving data quality and process consistency across the organization.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 2+ years of experience in Sales Operations, Revenue Operations, or a related role
• Hands-on experience supporting CRM platforms, preferably Salesforce.
• Highly organized with strong attention to detail and excellent communication skills.
• Demonstrated ability to troubleshoot system issues and manage multiple requests.
• Must be willing to embrace the APS culture, including respect, teamwork, and client focus.

Responsibilities

• Serve as first-level support for sales and revenue systems (Salesforce, SalesLoft, Gong, etc.).
• Manage intake, triage, and resolution of inbound sales operations tickets.
• Resolve majority of routine issues independently and escalate complex issues as needed.
• Track ticket volume, backlog, and resolution timelines to support continuous improvement.
• Conduct routine CRM data audits to ensure data accuracy.
• Identify and correct data gaps affecting reporting or forecasting.
• Maintain standardized fields, validation rules, and required data inputs.
• Assist with testing and validation of system enhancements prior to rollout.
• Support documentation of system and process changes.
• Coordinate communications related to operational updates.
• Coordinate logistics for sales operations programs and events (SKO).
• Support scheduling, calendars, and recurring operational cadences.
• Provide access provisioning and license tracking; maintain dashboards and routine reports.
• Provide onboarding access provisioning and license tracking.
• Maintain dashboards and routine reports.

Skills

CRM systems experience

Sales Operations

Attention to detail

Communication skills

Troubleshooting

Team collaboration

Education

Bachelor's degree in a relevant field

Tools

Salesforce

SalesLoft

Gong

Magentrix

ZoomInfo

MindTickle

DealHub

GeoPointe

Trellus

Chili Piper

Traction Complete

DocuSign

Job description

BPO - Sales Operations Specialist (Hybrid Setup)

Company : Unity Communications Job Type : Full Time Philippines

Essential Duties and Responsibilities

Sales Systems & Ticket Support

• Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong,Magentrix, ZoomInfo,Mindtickle,DealHub,GeoPointe,Trellus, Chili Piper, Traction Complete,DocuSign, and related tools.
• Manage intake, triage, and resolution of inbound sales operations tickets.
• Resolvea majority ofroutine issues independently and elevate complex issues as needed.
• Track ticket volume, backlog, and resolution timelines to support continuous improvement.

CRM Data Hygiene & Auditing

• Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness.
• Identifyand correct data gaps that mayimpactreporting, pipeline visibility, or forecasting.
• Maintain standardized fields, validation rules, andrequireddata inputs in partnership with Sales Operations leadership.

System Change & Process Support

• Assistwith testing and validation of system enhancements prior to rollout
• Support documentation of system and process changes
• Coordinate and distribute communications related to operational updates when needed

Sales-to-Implementation Operational Support

• Support clean handoffs between Sales and Implementation teams
• Maintain templates, task lists, and early-stage customer setup processes asrequired
• Partner cross-functionally to reduce operational friction and ensure continuity

Licensing, Access & Reporting Support

• Provision system access and licenses for new hires and role changes
• Track licenseutilization, contracts, and vendor requests
• Maintain operational dashboards and reports (no analytical ownershiprequired)

Sales Operations Program & Event Support

• Coordinatelogisticsfor sales operations programs and events, including Sales Kickoff (SKO)
• Support scheduling, calendars, and recurring operational cadences

Other responsibilities as needed or assigned.

Education, Qualifications, Skills, and Abilities

• Bachelor’s degree in a relevant field preferred.
• 2+ years of experience in Sales Operations, Revenue Operations, or a related role
• Hands-on experience supporting CRM platforms, preferably Salesforce.
• Highly organized with strong attention to detail and excellent communication skills.
• Demonstrated ability to troubleshoot system issues and manage multiple requests.
• Must be willing to embrace the APS culture, including respect, teamwork, and client focus.