Blended Chat & Voice Agent — Premium Pay & Growth

Concentrix MOA Pasay; Pasay; On-site; PHP 396,000 - 474,000; Full time

Benefits offered by this job

HMO coverage

Paid leaves

OT premium pay

Career advancement

Paid training

Employee engagement activities

Job summary

Concentrix MOA Pasay is hiring experienced BPO agents for blended (chat & voice), chat support, and voice accounts at MOA Pasay.

Candidates with at least 6 months International BPO experience and strong English communication are encouraged to apply; onsite work in MOA, Pasay City.

The role offers premium pay, OT premium, incentives, and clear path for career growth in a global company.

Qualifications

• At least 6 months International BPO experience.
• Senior High School Graduate (SHS) or College Graduate/Undergraduate welcome.
• Strong English communication and comprehension skills.
• Willing to work onsite in MOA, Pasay City.

Responsibilities

• Handle customer inquiries via chat, email, and/or voice depending on account assignment.
• Provide accurate resolutions and excellent customer experience.
• Navigate multiple systems to document interactions efficiently.
• Meet quality, productivity, and customer satisfaction targets.

Skills

International BPO experience

Strong English communication

Education

Senior High School Graduate

College Graduate or Undergraduate

Job description

Concentrix MOA Pasay is hiring experienced BPO agents for blended (chat & voice), chat support, and voice accounts at MOA Pasay.

Candidates with at least 6 months International BPO experience and strong English communication are encouraged to apply; onsite work in MOA, Pasay City.

The role offers premium pay, OT premium, incentives, and clear path for career growth in a global company.