Billing Operations Team Lead - Elevate Client Experience

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

JPMorgan Chase & Co. is looking for a Finance Operations Team Lead to oversee daily client billing in Metro Manila. You will lead a team, resolve complex billing issues, and ensure high-quality client service.

Your role involves partnership with stakeholders to improve processes and track performance across billing operations. The ideal candidate has at least 4 years of experience in client billing and leadership skills, along with proficiency in Microsoft Excel and billing systems.

Qualifications

• 4+ years of experience in client billing or accounts receivable.
• 1+ year of experience in a team lead capacity.
• Ability to analyze billing discrepancies and recommend process improvements.

Responsibilities

• Lead daily client billing operations for accuracy.
• Resolve escalated billing issues.
• Communicate billing status and resolution timelines.

Skills

Client billing experience

Leadership and mentoring

Problem-solving

Attention to detail

Microsoft Excel proficiency

Communication skills

Education

Bachelor’s degree in accounting, finance, or related field

Tools

Microsoft Excel

Billing/accounting systems

Job description

JPMorgan Chase & Co. is looking for a Finance Operations Team Lead to oversee daily client billing in Metro Manila. You will lead a team, resolve complex billing issues, and ensure high-quality client service.

Your role involves partnership with stakeholders to improve processes and track performance across billing operations. The ideal candidate has at least 4 years of experience in client billing and leadership skills, along with proficiency in Microsoft Excel and billing systems.