Billing & Administrative Support Specialist (Behavioral Health) (Part-time)

AdminEdge; Metro Manila; Remote; PHP 606,000 - 779,000; Part time

Benefits offered by this job

Fixed U.S. schedule

Fully remote

Collaboration with U.S. clients

PTO and holidays

Job summary

AdminEdge is seeking a Behavioral Health Billing & Administrative Support Specialist to support a multi-state mental health practice. This remote, part-time position focuses on bringing billing up to date, following up on payments, and building reliable administrative workflows.

You will also handle patient communications, scheduling, and light marketing tasks, working EST hours from the Philippines. The ideal candidate is highly organized, proactive, and trustworthy, with experience in

Qualifications

• 3+ years supporting a US-based behavioral health practice in billing/administration.
• Strong medical/behavioral health billing, claims follow-up, and payment reconciliation.
• Experience communicating with insurers to resolve denied claims.
• Knowledge of TherapyNotes or EHR/practice management systems preferred.

Responsibilities

• Manage day-to-day billing workflows and ensure services are submitted accurately and promptly.
• Follow up on outstanding claims and payments to ensure timely reimbursement.
• Maintain organized records of submitted claims, payments, outstanding balances, and follow-up activity.
• Assist with patient onboarding, scheduling, and administrative documentation.
• Support marketing and practice growth tasks as needed.

Skills

English proficiency

Billing & admin experience

US healthcare experience

Independent work

Discretion

Communication with insurers

Organizational skills

Billing follow-up

Tools

TherapyNotes

SonderMind

Grow Therapy

Nextiva

MS Office

Job description

Position: Behavioral Health Billing & Administrative Support Specialist

Job Type: Part-time (30 hours/week)

Location: Philippines (Remote, EST hours)

Salary: $7.00 - $9.00 per hour

Overview

Our client is seeking a highly dependable Behavioral Health Billing & Administrative Support Specialist to support the financial and day-to-day operations of a growing multi-state mental health practice. Led by a Licensed Clinical Social Worker with extensive experience in trauma-focused care, the practice serves clients with complex trauma and has particular experience working with service members, veterans, and military families.

This role is designed for an experienced behavioral health administrative professional who can take ownership of billing, claims follow-up, payment tracking, and related administrative workflows. The immediate priority is bringing billing up to date, resolving outstanding payments, and creating reliable processes so earned revenue is submitted, tracked, and collected consistently. The role will also support patient and referral communications, EAP and third-party platforms, general practice administration, and light marketing/social media activities.

The ideal candidate is highly organized, proactive, trustworthy, and accountable, with a strong work ethic and the ability to work independently. Integrity is particularly important in this role because the individual will handle sensitive patient, financial, and practice information while supporting a practice built around compassionate, ethical care for individuals who have experienced significant trauma.

Key Responsibilities

Behavioral Health Billing & Revenue Support

• Manage day-to-day billing workflows and ensure services are submitted accurately and promptly.
• Review outstanding claims and payments and proactively follow up on unpaid or delayed reimbursement.
• Research billing discrepancies, denials, missing payments, and other issues affecting collections.
• Maintain organized records of submitted claims, payments, outstanding balances, and follow-up activity.
• Help resolve existing billing backlogs and establish consistent processes for future billing.
• Coordinate with insurance companies, EAP programs, and other payers as needed.
• Identify billing or administrative issues requiring Andrea’s attention and provide clear, organized updates.
• Help ensure earned revenue is properly tracked so the practice does not have to continually chase outstanding payments.

Practice Administration & Patient Coordination

• Manage and organize incoming email, messages, and administrative requests.
• Monitor time-sensitive communications and ensure appropriate follow-up.
• Prioritize EAP referrals and requests based on required response timelines.
• Assist with patient onboarding, scheduling, demographic information, and administrative documentation.
• Maintain accurate patient and practice information within TherapyNotes and other systems.
• Support administrative workflows across SonderMind, Grow Therapy, EAP programs, and other referral platforms.
• Assist with phone and communication workflows through Nextiva.
• Maintain organized digital files, records, and practice information.
• Help create and maintain repeatable administrative systems and workflows.

Marketing & Practice Support

• Assist with basic social media and marketing activities as time permits.
• Help organize and schedule practice-related content and communications.
• Support outreach and other administrative projects related to practice growth.
• Assist with additional operational priorities as the practice expands.

Preferred Skills & Qualifications

• 3+ years of experience supporting a US-based healthcare, behavioral health, or mental health practice in a billing and/or administrative capacity.
• Strong experience with medical or behavioral health billing, claims follow-up, and payment reconciliation.
• Experience communicating with insurance companies and resolving outstanding or denied claims.
• Familiarity with behavioral health EHR/practice management systems; TherapyNotes experience strongly preferred.
• Experience working with EAP programs and/or third-party behavioral health platforms is highly desirable.
• Strong written and verbal English communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable learning and working across multiple technology platforms.
• Ability to work independently, prioritize competing responsibilities, and follow through without extensive supervision.
• High level of professionalism, discretion, integrity, and accountability when handling confidential patient and financial information.

Nice-to-Have (Bonus Skills)

• Experience with TherapyNotes.
• Familiarity with SonderMind, Grow Therapy, or similar behavioral health platforms.
• Experience with Nextiva and Microsoft-based email/productivity tools.
• Experience supporting a multi-state mental health or therapy practice.
• Familiarity with EAP billing and referral workflows.
• Social media, content scheduling, or basic digital marketing experience.
• Experience helping a small healthcare practice improve administrative and billing processes.

What we offer:

• Fixed U.S. working schedule
• Fully remote role — work from anywhere
• Direct collaboration with U.S. small businesses and entrepreneurs
• Paid time off — 10 PTO days per year, plus 6 U.S. holidays off