Bilingual API Implementation Specialist (Mandarin & English)

Coda; Metro Manila; Hybrid; PHP 67,000 - 78,000; Full time

Job summary

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. This role supports publishers and merchants through their integration journey from setup to post-launch operations in a hybrid technical-operations capacity.

You’ll guide partners through our API, troubleshoot issues, and coordinate with internal teams to ensure a smooth go-live experience while growing your API knowledge and project coordination

Qualifications

• Bachelor's degree in CS/Engineering or equivalent.
• Familiarity with API integration concepts (REST preferred).
• Hands-on with Postman, SQL, or scripting is a plus.
• Familiarity with Jira and API docs aids troubleshooting.
• Ability to translate technical concepts for multilingual publishers.

Responsibilities

• Assist merchants during integration across Coda products with sandbox setup.
• Answer basic API behavior and configuration questions.
• Troubleshoot common issues like callback failures or env setup.
• Join live sessions to understand client needs and provide guidance.
• Coordinate with Product/Dev/Commercial to ensure readiness.
• Support UAT and checklist validation.
• Monitor early launch performance and report anomalies.
• Maintain runbooks and FAQs from recurring cases.
• Collaborate with Compliance and Finance on Payout KYC or reconciliation.
• Knowledge-share with senior specialists for case learning.

Skills

API integration

Mandarin fluency

English fluency

Strong communication

Troubleshooting

Education

Bachelor's degree in CS/Info Systems/Engineering

Tools

Postman

SQL

GitBook/API documentation

Jira

Log-reading

Job description

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. This role supports publishers and merchants through their integration journey from setup to post-launch operations in a hybrid technical-operations capacity.

You’ll guide partners through our API, troubleshoot issues, and coordinate with internal teams to ensure a smooth go-live experience while growing your API knowledge and project coordination