Bilingual APAC Onboarding & Implementation Lead

Equiniti; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Equiniti in the Philippines is seeking an onboarding and implementation specialist to guide new clients from initial contact to deployment, ensuring a seamless experience.

The role emphasizes bilingual communication (Mandarin and English) for APAC clients, collaboration with cross-functional teams, and coordinating implementations to deliver success. Proficiency in Microsoft Office is essential.

Qualifications

• Bachelor's degree in business, Communications, Information Technology, Marketing, or a related field.
• Fluency in both Mandarin and English is required; bilingual with strong communication across the APAC region.
• Cantonese language proficiency is highly desirable.
• Strong verbal and written communication, with the ability to engage professionally with clients and internal stakeholders.
• Experience in client onboarding, implementation, project coordination, or customer-facing roles is highly preferred.

Responsibilities

• Manage the onboarding and implementation process for new clients, ensuring a seamless customer experience from initial contact through successful deployment.
• Stay current with notification products, services, and industry best practices through ongoing training and development.
• Deliver exceptional customer service and build strong relationships with clients throughout the onboarding journey.
• Gather, verify, and validate client requirements to ensure accurate application setup and long-term supportability.
• Coordinate project implementation activities, including reviewing site surveys, creating application handoff documentation, configuring applications, and establishing operational processes.
• Communicate proactively with clients to confirm orders, discuss implementation timelines, and provide training and support throughout the onboarding process.
• Establish and manage project plans as needed to ensure timely and successful completion of client implementations.
• Collaborate with internal stakeholders and cross-functional teams to effectively resolve issues and deliver solutions.
• Maintain accurate and detailed records of all client interactions within the customer database.
• Identify opportunities to introduce clients to additional products, services, and features that may enhance their business operations.

Skills

Client onboarding

Implementation

Project coordination

Customer service

Relationship building

Education

Bachelor's degree in business, Communications, Information Technology, Marketing, or related field

Tools

Microsoft Office Suite

Job description

Equiniti in the Philippines is seeking an onboarding and implementation specialist to guide new clients from initial contact to deployment, ensuring a seamless experience.

The role emphasizes bilingual communication (Mandarin and English) for APAC clients, collaboration with cross-functional teams, and coordinating implementations to deliver success. Proficiency in Microsoft Office is essential.