BFSI Operations Manager - Programs & Coaching

Concentrix

Quezon City

On-site

PHP 900,000 - 1,300,000

Full time

8 days ago

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Job summary

Concentrix is seeking a Senior Operations Manager to drive performance for BFSI accounts at UP Technohub in the Philippines. This on-site role requires strong leadership, analytics, and problem-solving skills to optimize service delivery and client outcomes.

You will review program results, oversee hiring and development, and coordinate client communications. The candidate must translate technical issues for non-technical audiences and guide teams toward continuous improvement and cost

Qualifications

Must have at least 2 years SOM experience handling BFSI accounts.
Must be willing to work on-site in UP Technohub.
Ability to communicate technical issues in non-technical terms.
Able provide customer and technical support to customers through inbound phone, chat and email requests.

Responsibilities

Review and analyze program performance to determine program needs
Approve personnel activities concerning hiring, training, development and performance management
Act when necessary as a problem solving escalation point for Supervisors and front line RAs
Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
Identify and oversees program/problem resolution
Maximize potential of subordinates through coaching, development and effective performance management methods
Track client issues and maintains client correspondence and issue resolution
Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses.