Become a TELCO Expert at TTEC Novaliches as a Customer Service Agent | Upto ₱28K

TTEC; Quezon City; On-site; PHP 167,000 - 312,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Tuition reimbursement

Wellness incentives

Job summary

TTEC in Novaliches, Quezon City, is seeking a Customer Service Representative for night shift to help customers with product and service inquiries, delivering care and resolutions that turn everyday interactions into exceptional experiences.

The role requires a completed senior high school or two years of college, plus at least 3 months of BPO experience, strong verbal and written communication, computer literacy, and the ability to work onsite in Robinsons Place Novaliches area.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Customer service

Research skills

Computer literacy

Education

Senior high school or some college

Tools

Microsoft Office

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Novaliches, Monday to Friday from 10am to 5pm at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Must have at least 3 months of BPO experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.