Barista

The Grand Excelsior Hotels Philippines Inc.; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

The Grand Excelsior Hotels Philippines Inc. is seeking a Barista who is passionate about coffee and guest hospitality. You will craft espresso drinks and help create a welcoming atmosphere in a fast-paced hotel cafe.

Responsibilities include following recipes, staying on top of beverage knowledge, and maintaining clean, safe work areas while engaging with customers and offering personalized recommendations.

Qualifications

• Previous experience in a coffee shop or similar food service role is preferred but not required.
• Positive attitude and strong work ethic.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and ability to follow recipes precisely.

Responsibilities

• Prepare a variety of coffee and espresso drinks using established recipes and techniques.
• Maintain up-to-date knowledge for all drinks, ensuring each one meets visual and taste standards.
• Operate brewing equipment, espresso machines, and grinders safely and efficiently.
• Always maintain cleanliness and organization of the café and workstation.
• Adhere to food safety guidelines and store policies.
• Clean and sanitize all equipment and surfaces in accordance with health and safety regulations.
• Restock product and supply areas as needed.
• Engage with customers, answer questions about the menu, and make personalized recommendations.
• Provide exceptional customer service in a fast-paced environment.
• Handle customer feedback with professionalism and aim to resolve issues quickly.
• Recognize regular customers and build relationships to foster loyalty.
• Work closely with team members to ensure smooth operations and outstanding service.
• Participate in team meetings, ongoing training, and store improvement initiatives.
• Support fellow team members during busy periods or shift changes.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Positive attitude

Job description

I. Job Description

We are seeking to have a customer-focused and innovative Barista to join our team. The ideal candidate is someone with passion for coffee and hospitality, reliable, and thrives in a fast-paced environment. This role is more than just making a cup of coffee, it is about connecting with customers, creating a welcoming atmosphere, and ensuring that the guests will crave for more coffee.

II.Duties and Responsibilities

• Drink and Food Preparation

  • Prepare a variety of coffee and espresso drinks using established recipes and techniques.

  • Follow all beverage recipes and company standards to ensure consistency.

  • Maintain up-to-date knowledge for all drinks, ensuring each one meets visual and taste standards.

  • Operate brewing equipment, espresso machines, and grinders safely and efficiently.

• Cleanliness, Stock Management, and Safety

  • Always maintain cleanliness and organization of the café and workstation.

  • Adhere to food safety guidelines and store policies.

  • Clean and sanitize all equipment and surfaces in accordance with health and safety regulations.

  • Restock product and supply areas as needed.

• Customer Service

  • Engage with customers, answer questions about the menu, and make personalized recommendations.

  • Provide exceptional customer service in a fast-paced environment.

  • Handle customer feedback with professionalism and aim to resolve issues quickly.

  • Recognize regular customers and build relationships to foster loyalty.

• Team Collaboration

  • Work closely with team members to ensure smooth operations and outstanding service.

  • Participate in team meetings, ongoing training, and store improvement initiatives.

  • Support fellow team members during busy periods or shift changes.

III.Qualifications

• Previous experience in a coffee shop or similar food service role is preferred but not required.

• Positive attitude and strong work ethic.

• Strong communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Attention to detail and ability to follow recipes precisely.