Banking Support Agent - Onsite (Night Shifts)

Santaisabel; Pasig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Career Development

HMO Coverage (upon hire)

Group Life Insurance (upon hire)

Special Meal Allowance

Health and Wellness Program

Job summary

Santaisabel is seeking a dedicated customer service representative in Pasig, National Capital Region. This entry-level position requires good communication skills and the ability to handle customer inquiries professionally. Candidates must be comfortable with onsite work and various schedules. Benefits include career development, HMO coverage, and a member referral program among others. Fresh graduates are encouraged to apply, promoting a collaborative and customer-first environment.

Qualifications

• Fresh graduates or entry-level applicants specializing in BPO/Call Center are encouraged.
• Good communication skills are essential for addressing customer inquiries.

Responsibilities

• Manage customer calls with professionalism and empathy.
• Document customer interactions following quality standards.
• Coordinate with support teams for higher-level concerns.

Skills

Good English communication skills

Active listener

Basic computer and internet literacy

Ability to follow procedures

Customer-first mindset

Education

Bachelor's/College Degree or equivalent

High School Diploma

Job description

Santaisabel is seeking a dedicated customer service representative in Pasig, National Capital Region. This entry-level position requires good communication skills and the ability to handle customer inquiries professionally. Candidates must be comfortable with onsite work and various schedules. Benefits include career development, HMO coverage, and a member referral program among others. Fresh graduates are encouraged to apply, promoting a collaborative and customer-first environment.