BANK TELLER

Bank of the Philippine Islands (BPI); El Nido; On-site; PHP 240,000 - 360,000; Full time

Job summary

BANK OF THE PHILIPPINE ISLANDS is hiring a Customer Sales and Service Associate to handle financial and non-financial customer transactions, including deposits, withdrawals, and transfers. The role includes cross-selling bank products and ensuring compliance with KYC requirements.

The CSSA will manage end-of-day balancing, processing account openings, and maintaining accurate customer records while delivering friendly service and proactive updates to clients.

Qualifications

• Experience in customer service in a banking environment is preferred.
• Ability to handle cash and transactions accurately.
• Knowledge of KYC procedures and compliance.

Responsibilities

• Process cash and check deposits, withdrawals, payments, and transfers accurately.
• Maintain cash and instrument security; handle balance and reporting.
• Cross-sell bank products to customers and explain terms.

Skills

Customer service

Sales

Banking operations

Attention to detail

Communication skills

Tools

CRM programs

Banking software

Job description

Group Company: BANK OF THE PHILIPPINE ISLANDS

Designation: CUSTOMER SALES AND SERVICE ASSOCIATE

Position description: The Customer Sales and Service Associate (CSSA) handles both financial and non-financial customer transactions, such as: deposits, withdrawals, check payments, bills payments, fund transfers, account opening, file maintenance and other auxiliary services. The CSSA is also tasked to offer and cross-sell bank products and services to customers.

Primary Responsibilities:

1. Transaction Processing – Provides fast and accurate delivery of banking transactionsand services
   1. Processes over-the-counter transactions, such as: cash and check deposits, withdrawals, encashment/check payments, bills payments and miscellaneous/sundrytransactions
   2. Processes auxiliary transactions such as but not limited to: foreign exchange, sale ofmanager’s check and demand draft, remittance, bills purchase, debit card andcheckbook requests, bank certification and bank statement requests, check-freeenrollment, stop payment order, etc
   3. Maintains working supply of cash within the prescribed limit and accountable forms
   4. Performs end-of-day balancing of own transactions including issued accountable forms
   5. Processes opening of accounts and ensures only one customer RM record is used
   6. Conducts KYC (Know Your Customer); Explains clearly the terms and conditions tocustomers
   7. Ensures all KYC and transaction documents are complete, scanned and properly safekept/ filed; Scans signature cards, transaction documents, etc. and prepares KYCdocuments for sending to scanning center
   8. Proactively asks clients to update their customer contact information and/or bankrecords, as applicable
   9. Handles request for amendments/updating of customer's bank records
   10. Secures proper approval for transactions beyond authority limit
   11. Conducts enhanced due diligence (EDD) on customer transactions, as applicable
2. Operations, Control and Risk Management – Maintains an acceptable level of branchoperations consistent with internal policies, procedures, standards and regulatoryrequirements
   1. Conducts end-of-day balancing of cash and immediately reports any discrepancy
   2. Performs assigned custodianship functions; Acts as secondary/alternate custodian ofcash and other accountable items, as designated
   3. Safeguards own passwords and assigned keys at all times
   4. Informs clients of their returned checks and asks for disposition
   5. Prepares warning, collection and closing letters to clients with improperly handledaccounts
   6. Prepares outgoing mail/pouch for dispatch
   7. Processes payment of branch expenses
   8. Ensures upkeep of workstation and branch premises
   9. Adheres to security, safety and health protocols (e.g. social distancing, etc.)
   10. Acts as contingent C-signor in the system, upon approval of the Area Business Director (applicable to CSSA with at least a job level B)
3. Customer Service and Sales – Ensures consistent and timely delivery of services tocustomers; Supports the branch in attaining sales and revenue targets
   1. Attends promptly to customer transactions, inquiries and requests, and providescustomer feedback
   2. Performs cross-selling to a defined list of Personal Banking customers and leads fromCustomer Relationship Marketing (CRM) programs
   3. Conducts call-outs and engages walk-in customers
   4. Encodes in all available reporting tools to document the results of client conversations
   5. On-boards clients to and promotes usage of digital channels
4. Performs other functions that may be assigned from time to time