Bacolod Customer Care Specialist iRecruit Engage 2027

Concentrix Experts Colombia S.A.S.; Canlandog; Vor Ort; PHP 246.000 - 335.000; Vollzeit

Zusammenfassung

Concentrix Experts Colombia S.A.S. Bacolod City, Philippines is seeking a Customer Care Specialist I to support customers via calls and online channels, delivering friendly service and resolving routine problems. You will excel in a target-driven environment while documenting interactions and maintaining product knowledge.

The role emphasizes empathy, effective communication, and teamwork, with the ability to rotate shifts as required in a fast-paced contact center setting.

Qualifikationen

• High school diploma preferred with 3–6 months relevant experience.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Proficient computer navigation and PC skills.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Team player who can also work independently.
• Patient and professional in all customer interactions.
• Willing to rotate shifts as needed.

Aufgaben

• Handle inbound/outbound calls and online inquiries with courtesy.
• Clarify customer requirements; provide resolution using tools.
• Maintain knowledge of client products/services and document work.
• Notate accounts accurately and track information in systems.
• Strive to improve customer satisfaction and performance metrics.
• Offer additional products and services when appropriate.

Kenntnisse

Customer service

Verbal communication

Written communication

Computer navigation

Multitasking

Attention to detail

Teamwork

Empathy

Dependable

Ausbildung

High school diploma

Jobbeschreibung

Bacolod Customer Care Specialist iRecruit Engage 2027

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: PHL Bacolod City - Two Sanparq

Time Type: Full time