Back-Office Representative | 21K Sign on Bonus | ISTA Solutions

ISTA Personnel Solutions; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary and benefits

Health Insurance with free dependents

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Job summary

A leading outsourcing/offshoring company in Metro Manila is seeking an experienced Customer Service Representative. You will provide support through various channels, resolve customer issues, and maintain records. The ideal candidate has at least 6 months of BPO experience and good English skills. The role requires onsite work in either Buendia, Makati or Shaw, Mandaluyong, with amenities for night shift scheduling and a focus on career growth.

Qualifications

• At least 6 months of BPO work experience.
• Willing to work onsite in either Buendia, Makati or Shaw, Mandaluyong.
• Amenable to working night shifts.

Responsibilities

• Provides customer support through different communication channels.
• Resolve issues & accommodate customer inquiries.
• Collaborate with colleagues to resolve complex issues.
• Maintain accurate records on customer interactions.

Skills

Good to excellent verbal and written English skills

Strong problem-solving skills

Ability to display empathy and patience

Adaptability to a changing work environment

Ability to remain calm under pressure

Proficiency in using computer systems and relevant software

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life‑long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

Qualifications

• At least 6 months of BPO work experience
• Good to excellent verbal and written English skills
• Ability to display empathy and patience in addressing customer concerns
• Strong problem‑solving skills
• Adaptability to a changing work environment
• Ability to remain calm under pressure
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values‑driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all‑inclusive environment where everyone thrives