Azure Technician

SGS & Co; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

SGS is seeking a technically skilled Technician to provide advanced IT operations support across Azure-based services, REST APIs, and automation workflows. You will diagnose incidents, collaborate with L1-L3 teams, and maintain accurate documentation in the ITSM system.

The role requires 5+ years in IT operations, hands-on Azure Functions (.Net), Logic Apps, Kubernetes/AKS, and SQL Server / Azure SQL. Fluent English, strong communication, and a track record of improving service quality in

Qualifications

• Bachelor’s or Master’s degree in IT, CS, engineering, business, or related field.
• 5+ years of experience in IT operations, application support, or similar.
• Solid hands-on Azure Functions (.Net) experience including Azure Integration services and Logic Apps.
• Proven experience resolving incidents beyond first-level support.
• Experience operating in multi-cultural and geographically distributed environments.

Responsibilities

• Handle technical incidents and service requests to achieve accurate resolutions.
• Follow Leader guidelines and established procedures.
• Follow self-assignment best practices to balance workload.
• Escalate complex tickets with full details to L3 when required.
• Log and update ticket information in ITSM tool.
• Coordinate with other technicians for smooth handover of incidents and service requests.
• Create, maintain knowledge base articles and troubleshooting guides.
• Participate in advanced technical training to maintain expertise.
• Support initiatives for operational efficiency and service quality improvements.

Skills

Azure Functions

C#/.NET

Logic Apps

REST APIs

JSON/XML

Azure SQL

Azure DevOps

SQL Server

Kubernetes/AKS

ITSM

L1-L3 support

Education

Bachelor’s/Master’s in IT or related field

Tools

Azure DevOps

SQL Server

Azure SQL

AKS

Job description

Company Description

SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around theworld.

Job Description

The Technician is responsible for providing technical support, acting as a specialized support resource for

incidents and service requests related to specific technologies and services. The role contributes to service

stability and continuity by resolving tickets that require deeper technical or functional expertise beyond first‑level

support capabilities.

The Technician analyzes, diagnoses, and resolves incidents and service requests in accordance with

established procedures, priorities, and resolution standards. The role applies technical knowledge and functional

expertise to restore services efficiently, minimize business impact, and ensure accurate and sustainable

solutions.

This role works closely with other support levels, to ensure effective collaboration and timely escalation when

required. This includes documenting findings, progress, and resolution details to maintain continuity of service

and support knowledge sharing within the support organization.

1. Service Delivery & Ticket Resolution

• a. Handle technical incidents and service requests, applying specialized technical and functional expertise to achieve accurate and effective resolution.
• b. Follow guidelines and priorities defined by the Leader, ensuring work progresses in line with established procedures and service expectations.
• c. Follow established self‑assignment best practices, responsibly selecting tickets based on priority, age, and current workload to support balanced utilization and avoid individual overload.
• d. Communicate unresolved or complex tickets to the Leader, providing complete technical details, logs, and documentation to enable effective escalation to L3 support teams when required.
• e. Log, update, and maintain accurate ticket information in the ITSM tool, documenting actions taken, progress, and resolution details.
• f. Ensure continuity of work by coordinating with other technicians to facilitate smooth handover of incidents and service requests when required.

2. Knowledge Management & Continuous Improvement

• a. Create, maintain, and update knowledge base articles, procedural documentation, and troubleshooting guides based on resolved tickets and lessons learned.
• b. Participate in advanced technical training and skill development programs to maintain and enhance expertise within the technology cluster.
• c. Support initiatives focused on operational efficiency, cross-cluster coordination and long-term service quality improvements.

Qualifications

Bachelor’s degree and/or Master’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.

• 5+ years of experience in IT operations, application support, or support roles.
• Solid hands-on experience in Azure Functions (.Net preferably): Azure Integration services and logic apps.
• Proven experience in resolving incidents and service requests requiring technical or functional expertise beyond first-level support.
• Experience operating in multi‑cultural and geographically distributed environments.

1. Technical/Hard Skills

• a. Strong knowledge of IT Service Management (ITSM) processes, particularly incident and request handling at level support.
• b. Experience working with Azure Functions, .net is a plus.
• c. Proven experience in supports executed to cover Logic Apps, service bus and event grid.
• d. Technical knowledge in REST APIs, JSON/XML; Azure API Management
• e. Azure Devops and SQL Server / Azure SQL experience is a must.
• f. Capacity to define and execute monitoring activities.
• g. Ability to troubleshoot and analyze complex technical or functional issues, applying structured diagnostic and resolution approaches.
• h.
• i. Ability to perform root cause analysis and document findings for recurring incidents and problem management.
• j. Experience and knowledge in C#, Kubernetes/AKS is a plus.
• k. Understanding of multi-tier support models (L1, L2, L3), including escalation processes and collaboration with L3 teams.

2. Soft Skills & Behavioral Competencies

• a. Strong sense of ownership and accountability for assigned incidents and service requests through to resolution.
• b. Skills and experience on service catalog configuration, support groups and roles management, automatic assignment configuration, users support and operative systems.
• c. Workflows creation and application development
• d. Process automation (Power Automate) is a plus.
• e. Ability to manage personal workload effectively while respecting service priorities and SLAs.
• f. Team-oriented mindset and willingness to collaborate with peers and other support levels.
• g. Good communication skills, with the ability to clearly document issues and provide updates to stakeholders.
• h. Ability to work under pressure in a fast-paced operational environment.
• i. Ability to operate effectively in multi-cultural or distributed teams.
• j. Fluent English (spoken and written) is mandatory.