Automotive Technical Training Supervisor

Hyundai Motor Philippines Inc.; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Hyundai Motor Philippines Inc. seeks an experienced Training Specialist to oversee and deliver structured technical training for dealer technicians and technical personnel in line with HTRP and SDP standards.

The role includes developing curricula, certifying technicians, and aligning EV training with Hyundai modules. The candidate will conduct regular evaluations, maintain training documentation, and support onboarding for new dealers, ensuring high technical competency and superior service

Qualifications

• Bachelor’s Degree (any field).
• 3–5 years’ experience in auto distributor aftersales or related field.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent communication skills.

Responsibilities

• Oversee technical training activities for dealer technicians and technical personnel in alignment with HTRP and SDP standards.
• Develop and implement technical training programs to enhance dealer service personnel skills and competency.
• Establish SDP Training structure and HTC for EV alignment with Hyundai standards.
• Implement Hyundai Technician Recognition Program for dealership staff to develop certified technicians.
• Conduct monthly to ad hoc performance evaluations of trainers and technicians to ensure training effectiveness.
• Maintain training reports weekly, monthly, quarterly, and as required.
• Study industry trends and support other assigned tasks as needed.

Skills

Excellent communication skills

Education

Bachelor’s Degree

Tools

MS Office

Job description

Responsible for overseeing technical training activities, implementing and delivering structured training programs for dealer technicians and technical personnel in alignment with HTRP and SDP standards, while monitoring competency levels and developing tailored training interventions based on identified technical needs.

Job Responsibility

Technical Training Development

• Develop and implement technical training programs to enhance the skills, knowledge, and competency of dealer service personnel
• Identify training needs and design/update curricula to ensure alignment with industry trends, technological advancements, and manufacturer standards

Training Delivery and Certification Program

• Establish and implement the Service Diagnosis Program (SDP) Technical Training structure for dealer service personnel, incorporating local case studies to enhance learner engagement while maintaining alignment with HMC standards
• Implement the Hyundai Technician Recognition Program (HTRP) for dealer aftersales personnel (e.g., foreman, trainer, quality controller, technician) to develop Certified, Expert, and Master Technicians capable of delivering high-quality service and superior customer experience
• Implement the Hyundai Training and Certification for Electric Vehicles (HTC for EV) in alignment with HMC / HMAP RHQ training modules, standards, processes, and timelines.
• Conduct the Hyundai Service Technician Education Program for Warranty Administrators/Processors to strengthen technical understanding and process compliance
• Provide New Dealer Technical Training Support as part of onboarding, guiding dealer personnel on repair, maintenance, and diagnostic processes using appropriate tools and equipment

Performance Evaluation and Quality Assurance Documentation

• Conduct monthly, quarterly performance evaluations for in-house trainers, foremen, and technicians (as applicable) to assess competency and training effectiveness
• Ensure continuous improvement of training delivery and technical capability development across dealer networks
• Organize and maintain technical training reports on a weekly, monthly, quarterly, and ad hoc basis as required

Other assigned responsibilities

• Industry trend and competitors study
• Other tasks as assigned

Qualifications

• Bachelor’s Degree
• 3-5 years’ experience of auto distributor aftersales and/or related field
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Excellent Communication Skills