Automation: Software Technical Analysis Intern

Manulife; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Manulife offers an IT internship where you will monitor emails, system alerts, and tickets to identify and escalate issues. You will assist in troubleshooting application and automation (RPA) problems across frontend and backend systems, and help with production incident management, including documentation and follow‑ups.

You will collaborate with developers to resolve issues and contribute to ongoing automation improvements, under guidance, in a diverse, inclusive global team.

Qualifications

• Currently pursuing a bachelor’s degree in IT, CS, CE or related field.
• Enrolled in an internship program under an MBPS Campus Partner.
• Strong problem‑solving skills and attention to detail.
• Ability to work collaboratively and communicate effectively in a team environment.
• Basic understanding of application support and troubleshooting concepts.
• Basic awareness of ITIL concepts (incident, problem, change management).
• Familiarity with automation, monitoring, ticketing, or support tools is a plus.

Responsibilities

• Monitor emails, system alerts, and tickets to identify, investigate, and escalate issues promptly.
• Assist in troubleshooting and analysis of application and automation (RPA) issues across front-end and back-end components.
• Support production incident management, including tracking, documentation, and follow‑up activities.
• Help maintain and monitor automation workflows for smooth operations.
• Collaborate with development teams to support issue resolution, bug fixes, and minor enhancements under guidance.
• Identify recurring issues and opportunities for automation to drive continuous improvement.

Skills

Problem‑solving

Teamwork

ITIL awareness

Application support basics

Automation familiarity

Education

Bachelor’s degree candidate (IT/CS/CE)

Job description

Position Responsibilities

• Monitor emails, system alerts, and tickets to support timely identification, investigation, and escalation of issues
• Assist in troubleshooting and analysis of application and automation (RPA) issues across front-end and back-end components
• Support production incident management, including tracking, documentation, and follow‑up activities
• Help maintain and monitor automation workflows, ensuring smooth and efficient operations
• Collaborate with development teams to support issue resolution, bug fixes, and minor enhancements under guidance
• Contribute to continuous improvement by identifying recurring issues, inefficiencies, and opportunities for automation

Required Qualifications

• Currently taking up bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related courses
• Enrolled in an internship program under an MBPS Campus Partner
• Strong problem‑solving skills and attention to detail
• Ability to work collaboratively and communicate effectively in a team environment
• Basic understanding of application support, software systems, or troubleshooting concepts
• Basic awareness of ITIL concepts such as incident, problem, and change management
• Familiarity with automation, monitoring, ticketing, or support tools is an advantage

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement