Auto Service Admin & Customer Care Specialist

Autohub Group of Companies; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Job summary

Autohub Group of Companies in Metro Manila (Mandaluyong area) is seeking an organized administrative assistant to support the service department of an automotive shop. The role focuses on administrative duties, customer relations, and efficient service workflows within a busy automotive environment.

Key tasks include document control, billing and light bookkeeping, payment processing, and close collaboration with the service manager to uphold high customer satisfaction levels.

Qualifications

• Develop, maintain and update all required documentation in a timely manner.
• Maintain 'best practices' change control procedures to ensure preauthorization and accurate record keeping for all application level changes.
• Collect payment and complete payment processing transactions, maintain billing records and invoices, and handle light bookkeeping duties.
• Assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.
• Support and work in close collaboration with the service manager.
• Automotive experience is an advantage.

Responsibilities

• Develop, maintain and update all required documentation in a timely manner.
• Maintain 'best practices' change control procedures to ensure preauthorization and accurate record keeping for all application level changes.
• Collect payment and complete payment processing transactions, maintain billing records and invoices, and handle light bookkeeping duties.
• Assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.
• Support and work in close collaboration with the service manager.

Job description

Autohub Group of Companies in Metro Manila (Mandaluyong area) is seeking an organized administrative assistant to support the service department of an automotive shop. The role focuses on administrative duties, customer relations, and efficient service workflows within a busy automotive environment.

Key tasks include document control, billing and light bookkeeping, payment processing, and close collaboration with the service manager to uphold high customer satisfaction levels.