Australian Loan Processor (With Experience In Mycrm)

D2B; Philippines; Remote; PHP 725,000 - 949,000; Full time

Job summary

D2b in the Philippines is seeking an Australian Loan Processor with experience in myCRM to join remotely and align with Australian business hours.

You will execute end-to-end loan applications, verify documents, and liaise with lenders to push approvals while maintaining a high standard of accuracy.

This role requires 1–2 years in Australian mortgage processing, strong English, and the ability to handle a high-volume pipeline.

Qualifications

• 1–2 years experience as a Loan Processor for an Australian Mortgage Brokerage.
• Software mastery: ApplyOnline, MyCRM, and lender portals.
• Strong understanding of standard lender requirements (identity verification, payslip analysis, living expenses).
• Excellent written and verbal English.
• Ability to manage a high-volume pipeline ($3M+ per month).

Responsibilities

• Submission Excellence: Execute end-to-end applications via ApplyOnline and lender portals with zero errors.
• The Express Lane: Independently manage simple residential files from start to finish.
• Technical Support: Collaborate with the Credit Specialist on complex files; handle verification, data entry, MIR management.
• Lender & Client Liaison: Act as the primary contact for lenders to push files to approval; communicate with clients during processing.
• Process Documentation: Help build an Operations Manual by documenting workflows and templates.

Skills

English communication

Time management

Attention to detail

Tools

ApplyOnline

MyCRM

Lender portals

Job description

Company : D2b

Job Type : Full Time

Location : Philippines

Australian Loan Processor (with experience in myCRM)

Description

Position: Loan Processor

Salary: PHP 65,000 - 85,000 per month

Working Hours & Conditions: Aligned with Australian hours; full-time (remote)

OVERVIEW:

To serve as the high-speed "Engine Room" of the brokerage. You will be responsible for taking the loan structures designed by the Credit Specialist and executing them with 100% accuracy from data entry through to unconditional approval.

RESPONSIBILITIES:

• Submission Excellence: Execute end-to-end applications via ApplyOnline and various lender portals (Big 4, Macquarie, etc.) with zero errors.
• The "Express" Lane: Independently manage simple residential files (PAYG, Refinance, First Home Buyers) from start to finish.
• Technical Support: Collaborate with the Credit Specialist on complex files; you will handle document verification, data entry, and MIR (Missing Information Request) management for these deals.
• Lender & Client Liaison: Act as the primary point of contact for lenders to push files through to approval. Communicate with clients during the "processing phase" to ensure a 5-star experience.
• Process Documentation: Assist the Principal in building and maintaining a permanent Operations Manual by documenting workflows and creating templates as the business scales.

Requirements

QUALIFICATIONS:

• Minimum 1-2 years experience as a Loan Processor for an Australian Mortgage Brokerage.
• Software Mastery: Experienced in ApplyOnline, MyCRM, and lender portals.
• Policy Intuition: A strong understanding of standard lender requirements (e.g., identity verification, payslip analysis, and living expense categories).
• Communication: Exceptional written and verbal English. You must be comfortable explaining "next steps" to Australian clients.
• Pace: Demonstrated ability to manage a high-volume pipeline (e.g., $3M+ per month) without sacrificing quality.