AU Mortgage Loan Processing Specialist

Risewave Consulting, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Risewave Consulting, Inc. in the Philippines is seeking a Senior Loan Associate / Parabroker to advance end-to-end Australian mortgage processing, with a focus on efficiency and customer satisfaction.

The role requires 4+ years of hands-on experience, strong regulatory awareness, and proficiency with CRM and loan-management platforms, plus a proven track record of timely file completion and client support.

Qualifications

• 4+ years' experience specifically in Australian mortgage loan processing.
• Experience with missing-documentation follow-up and borrowing capacity evaluation.
• Proficient with CRM and loan-management software platforms.
• Strong analytical and problem-solving abilities.
• Clear, professional communication and interpersonal skills.
• High attention to detail and accuracy under pressure.
• Willing to complete background checks and provide NBI clearance.

Responsibilities

• Handle end-to-end loan processing from intake to completion.
• Follow up on missing borrower documents to keep files moving.
• Assess borrowers' borrowing capacity using financial data.
• Review loan files for eligibility and structuring recommendations.
• Use CRM and loan-management systems to track applications.
• Build and maintain relationships with brokers and clients.
• Coordinate with internal teams to move files to settlement.
• Stay compliant with regulatory requirements.

Skills

Australian mortgage processing

CRM systems

Loan management software

Analytical thinking

Communication skills

Attention to detail

Education

Finance degree

Tools

CRM software

Loan management systems

Job description

Schedule: Monday to Friday, AU Time Zone

About the Role

We are seeking a highly skilled Senior Loan Associate / Parabroker (Senior Credit Specialist) to join our team. The ideal candidate brings at least four years of hands‑on experience in Australian mortgage loan processing, along with a solid grasp of the mortgage industry as a whole. This position calls for a self‑driven professional with a demonstrated history of success in mortgage operations, who will help improve loan processing turnaround times while keeping customer satisfaction front and center.

Core Duties

• End-to-End Loan Processing: Handle a substantial caseload of loan files from intake through completion, keeping every step compliant with applicable regulations.


• Documentation Follow-Up (MIR): Spot gaps in borrower documentation quickly and follow up to keep files moving without unnecessary delays.


• Borrowing Capacity Assessment: Evaluate applicants' borrowing power accurately using their financial details and each lender's specific criteria.


• Loan File Review: Perform thorough reviews of loan files to confirm eligibility and recommend appropriate structuring.


• Platform Skills: Work confidently within CRM and loan management systems to track client data and application status.


• Relationship Building: Cultivate strong, ongoing relationships with brokers and clients through consistently high‑quality service.


• Cross-Team Coordination: Partner with other internal departments so files move smoothly from processing through to settlement.


• Regulatory Awareness: Keep current on relevant industry rules and ensure every file meets legal and policy standards.

What We're Looking For

• 4+ years' experience specifically in Australian mortgage loan processing


• Solid working knowledge of missing-documentation follow‑up and borrowing capacity evaluation


• Comfort using CRM and loan‑management software platforms


• Strong analytical and problem‑solving abilities


• Clear, professional communication and interpersonal skills


• High attention to detail and accuracy under pressure


• Proven ability to manage deadlines in a fast‑paced environment


• A track record of building lasting client relationships


• A degree in finance or a related field is a plus


• Must be willing to complete a background check as part of the hiring process (consent form provided to shortlisted applicants)


• Must be willing to submit an NBI clearance